REDDEN YUSON
Dubai
Summary
Underwriter with almost 5 years of experience in motor and non-motor insurance. Analytical thinkers leverage problem-solving skills to drive continuous improvement. Qualified BPO executive with extensive 12+ experience providing first-class results in high-volume and fast-paced environments. Confident and trustworthy customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Underwriter
Liva Group
11.2021 - 06.2024
- Company Overview: Previously RSA Middle East
- Evaluated applications to determine insurance coverage and appropriate risk classifications
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment
- Wrote policy documentation for customers and brokers to determine risks and inform decision-making
- Reviewed insurance contracts, checking for accuracy and completeness
- Leveraged customers' history, industry and demographic information to calculate renewal rates
- Met business growth goals through collaboration with internal stakeholders and departments
- Achieved production goals by developing strong underwriting teams
- Used rating manuals and loss cost data to update systems
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers
- Thoroughly interviewed clients to identify their insurance needs, creating detailed records throughout
- Previously RSA Middle East
Operation Executive
AFIA Insurance Brokerage Services LLC
12.2019 - 11.2021
- Ensure that all policies and procedures are implemented and well documented
- Stays updated with - fully understand & apply - the regulatory requirement with the changes and impart inter-department training when needed
- Maintained up-to-date knowledge of current and emerging compliance regulations
- Input, analyzed and reported on data covering all aspects of procurement operations
- Built relationships with insurance companies to negotiate ideal terms for purchases
- Created daily and monthly reports providing productivity data
Project Coordinator/SME
Acquire Asia Pacific
05.2012 - 08.2019
- Company Overview: Vocus Group Australia
- Automated B2B order submission to wholesaler
- Created workflow diagram and documents as a training materials to use in reference of provisioning process
- Developed strong communication and organizational skills through working on a group projects
- Conducted training to up-skill team members on telephone and broadband product knowledge
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Developed new process for the product which resulted in marked performance improvements
- Created weekly report for senior managers to update team performance and daily task
- Maintained and updated network records daily in a provisioning systems
- Knowledgeable in Copper, Fibre and Mobile products via Salesforce, JIRA and Citrix applications
- Vocus Group Australia
Customer Service Representative
Sykes Asia
04.2007 - 04.2012
- Company Overview: Ally Bank
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Addressed and resolved customer product complaints empathetically and professionally
- Completed on-going training to stay abreast of product, service and policy changes
- Updated account information to maintain customer records
- Demonstrated best judgment in the disbursement of adjustments and credits
- Ally Bank
Education
Bachelor - Business Education
Polytechnic University of the Philippines
06.2006
Skills
- Strong Work Ethic
- Problem-solving
- Analytical and Quantitative
- Excellent Communication
- Insurance Risk and Technical Analysis
- Risk Assessments
- Underwriting and Adjustments
- Property Insurance
- Auto Insurance
- Travel Insurance
- Medical Insurance
- Insurance Decisions and Premium Calculations
- Client Retention Strategy
- Compliance
- Policy Renewal Processing
- After-sales support
- Proficient with Microsoft Office
- Proficient with G-Suite
- Knowledgeable with Salesforce
- Knowledgeable with Zendesk
- Knowledgeable with Insly
- Knowledgeable with JIRA
- Knowledgeable with Citrix
Certification
- AML & CFOT Certified
- AML & KYC Process
Timeline
Insurance Underwriter
Liva Group
11.2021 - 06.2024
Operation Executive
AFIA Insurance Brokerage Services LLC
12.2019 - 11.2021
Project Coordinator/SME
Acquire Asia Pacific
05.2012 - 08.2019
Customer Service Representative
Sykes Asia
04.2007 - 04.2012
- AML & CFOT Certified
- AML & KYC Process
Bachelor - Business Education
Polytechnic University of the Philippines
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