Rhea Rao

• Provide outstanding customer service to 168 to 215 customers while ensuring their safety throughout every flight

• Handle any medical or emergency situation

• Performed security checks before and after each flight

• Calculate profit from each flight

• Provided outstanding customer service to 180 customers while ensuring their safety throughout every flight
• Performed safety checks and handled any medical or emergency situation
• Calculated profit from each flight

• Coordinated between event management and room sales hotel departments
• Shared proposals for residential/non-residential meetings, conferences and social events
• Built relationships, maintained customer database
• Assisted in banquet/ room site-inspections for customer experience
• Ensured 100% conversion of leads by following up and maintaining exceptional customer service

• Assisted marketing department in handling social media platforms for the hotel
• Worked with team in producing video/photoshoots for 1 marketing campaign for opening of new restaurant (RECH French Seafood, by Alain Ducass)
• Created website content and 1 email newsletter per month
• Filed advertisement coverage for public relations team

• A rotation to assist each sub department within the finance department (Debit - Account receivables, Credit- Account Payables, Inventory control, purchases, Income Auditing)

• Performed smooth and hassle-free check-in experiences for 90 to 110 customers per day
• Created reservations for customers ensuring their requirements were met
• Smiled and greeted customers ensuring good customer service and attended to their queries
• Completed 1 checklist daily and communicated valid information to other departments