Ricardo Jorge Orozco Rodriguez
Dubai,Emiratos Árabes Unidos
Summary
Enthusiastic and professional with a passion for thriving in dynamic, fast-paced environments. With a background in digital marketing and social media management, I use my memory and attention to detail to help businesses grow and succeed. I'm reliable, punctual, friendly and I'm always eager to learn and evolve in the ever-changing digital world. I'm a positive person, a team player who values good communication and collaboration. I stay calm under pressure, focus on creating great customer experiences, and love contributing to a supportive, successful work environment.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Food and beverage assistant
The View Palm Jumeirah
Dubai, UAE
2025.08 - 2026.03
- Breaking sales records during my shifts.
- Trained new team members
- Keeping inventories and organizational procedures update.
- Serving customers with positive energy from the greeting
Customer service representative
The View Palm Jumeirah
Dubai
2025.04 - 2025.08
- Assisting clients with doubts about the tourist services we provide.
- Processed payments meticulously.
- Guiding customers to the waiting lines according to their contracted offers.
- Professionally handling customers dissatisfaction on busy days.
Receptionist
Melia Cohiba
Havana
2023.03 - 2025.02
- Greeting and welcoming visitors, ensuring a positive first impression of the organization.
- Coordinate and manage appointments, meetings and respond to inquiries from clients, customers, and the public in a professional manner.
- Maintained an organised reception area for a professional business environment.
Education
Bachelor's degree - Communication
Faculty of Social Communication
La Habana 2018.09 - 2022.03
Skills
- Proactive listening
- Multitasking efficiency
- Customer Service
- Punctuality and reliability
- Digital marketing
- Social media management
LANGUAGES
Spanish - Native
English - Intermediate
SECONDARY STUDIES
- John Whyte Induction Program (IBA), first level of bartender
- Sales course
INTERNATIONAL HABANOS SOMMELIER AT HABANOS ACADEMY OF HABANA
- During my working period I enroled in an alternative course as a Habanos Sommelier in one of the most prestigious institutions in Havana, (Habanos Academy of Havana).
- As part of my training I exelled at Habanos Culture and History and focus my attention at costumer service and quality treatment to clients.
- I participated in all the "Habanos Festivals S.A" held in Cuba from 2022 to 2025 giving VIP clients the best service and receiving exellent reviews during that period.
Timeline
Food and beverage assistant
The View Palm Jumeirah
2025.08 - 2026.03
Customer service representative
The View Palm Jumeirah
2025.04 - 2025.08
Receptionist
Melia Cohiba
2023.03 - 2025.02
Bachelor's degree - Communication
Faculty of Social Communication
2018.09 - 2022.03