Rizza Calicdan
Abu Dhabi
Summary
A team player who is hands on, can adapt to the situation quickly and can fulfill a variety of roles as needed. Capable of a high level of sustained work and able to respond to a demand workload. Able to create positive first impression with the customers, communicate clearly, and provide exceptional service to customers. Seeking a long-term position with a company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Captain
The Fishmarket Restaurant
- Maintained stock levels of cups, lids, straws, and condiments throughout shift
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Assisted with conducting pre-shift meetings to review specials, menu changes, and house counts
- Limited portion sizes and used garnishes to control food costs.
HEADWAITRESS
Byblos Sur Mer Restaurant
09.2022 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arrange for pickup or transmittal
- Improved average wine and alcohol spending per guest through curation, service training, and hands-on hospitality
- Trained new team members on company procedures, customer service, and issue resolution
- Maintained the highest standards for beverage quality and service
- Oversaw selection, ordering, and inventory controls of wine, beer and alcohol.
Education
Vocational - Certified Nursing Assistant (CNA)
Global Torch Management Consulting and Training
High School Diploma -
Mangaldan National High School
Bachelor of Science Education -
LYCEUM NORTHWESTERN UNIVERSITY
Skills
Point of sale system
Cash register operation
Computer skills
Scheduling
Costumer service
Communication friendliness
Accuracy
Positive attitude
Certification
- Food and Beverage Service Certificate
- Licensed CPR AED April 2022- April 2024
- Hygiene Certificate
- Training Certificate of IHG
- Certificate of Recognition
Personal Information
- Height: 5"2
- Passport Number: P4251761B
- Title: HEAD WAITRESS/SUPERVISOR
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
HEADWAITRESS
Byblos Sur Mer Restaurant
09.2022 - Current
Food and Beverage Captain
The Fishmarket Restaurant
Vocational - Certified Nursing Assistant (CNA)
Global Torch Management Consulting and Training
High School Diploma -
Mangaldan National High School
Bachelor of Science Education -
LYCEUM NORTHWESTERN UNIVERSITY
- Food and Beverage Service Certificate
- Licensed CPR AED April 2022- April 2024
- Hygiene Certificate
- Training Certificate of IHG
- Certificate of Recognition
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