Roger Joseph

• Assist in managing slot procurement and allocation across various trade lanes in collaboration with vessel operators and MLOs.
• Support negotiations of freight rates, volume commitments, and space agreements to meet profitability targets.
• Track market freight trends, blank sailings, rollovers, and capacity constraints to safeguard revenue streams.
• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Increased customer satisfaction by resolving issues.
• Applied positive customer service approach to increase satisfaction levels.

IMPORT

• Managed end-to-end import documentation from pre-alert to Delivery Order issuance.
• Coordinated with vessel operators for NOC processing and discharge planning.
• Handled manifest uploads, BOL submissions, and compliance via Dubai Trade Portal.
• Verified freight, detention, and local charges prior to cargo release.
• Ensured accurate data entry and tariff compliance in CLIMAX system.
• Maintained regular communication with agents, principals, and customers to ensure smooth shipment processing.

EXPORT

• Managed vessel bookings, CRO issuance, and complete BL documentation cycle.
• Prepared export manifests, load lists, and pre-alert documentation.
• Coordinated with principals for booking confirmations and BL numbers.
• Issued invoices and facilitated TLX release upon payment confirmation.
• Ensured compliance with operational and regulatory requirements.

CROSS-STUFFING

• Coordinated with shipping lines for NOC issuance and documentation compliance.
• Managed job creation, rate approvals, LOIs, and vendor nominations.
• Processed telex BL submissions via Digital Port Window (DPW).
• Maintained accurate manifest and BL updates in Principal CLIMAX.
• Ensured smooth coordination between vendors, carriers, and customers.

• Assisted in managing import documentation and manifest operations for shipping principals.
• Supported customs submissions through web-based platforms and facilitated terminal operations.
• Helped ensure accuracy in documentation compliance control and provided updates on cargo movements across various systems.
• Built rapport with agents, freight forwarders, and trade partners.

• Executed operational response strategies to increase efficiency in handling customer queries and requests.