ROSE NZIOKA KIMEU
Dubai,UAE
Summary
Seeking a dynamic role in sales and customer service where I can leverage my expertise in retail operations, customer engagement, and team training to contribute to business growth and enhance customer satisfaction.
Dedicated and customer-focused Sales and Customer Service Professional with extensive experience in retail, front office administration, and hospitality. Adept at driving sales, training teams, and enhancing customer experiences through effective communication and problem-solving skills. Passionate about fostering a collaborative and efficient work environment to achieve organizational success.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Sales Advisor & In-Store Trainer
Adidas Emerging Markets
Dubai
05.2019 - 02.2025
- Act as a brand ambassador, embodying Adidas' values and delivering an exceptional customer experience
- Train and mentor new hires on foundational and seasonal brand knowledge to enhance team performance
- Execute sales strategies, drive revenue growth, and achieve individual and store sales targets
- Maintain store presentation and merchandise displays to optimize promotional activities
- Handle POS transactions, ensuring accuracy in cash handling and financial records
- Engage customers with tailored recommendations to enhance their shopping experience
- Receive Employment of the year Award
- Collaborated with the marketing team for successful product launches.
Sales Representatives (Accessories & Home Line)
Ansar Gallery
Qatar
02.2017 - 02.2019
- Provided expert product knowledge to customers, increasing sales and brand loyalty
- Implemented promotional activities, leading to a noticeable boost in sales performance
- Assisted in training new employees on effective sales techniques and customer engagement strategies
- Processed transactions and balanced cash registers at the end of each shift
- Addressed customer concerns, ensuring high levels of satisfaction and repeat business
- Optimized sales presentations using persuasive communication techniques.
Front Office Receptionist
Vision Advertising Agent
Kenya
02.2011 - 07.2015
- Managed front desk operations, greeting visitors and ensuring smooth check-in processes
- Scheduled and coordinated appointments, meetings, and client interactions
- Handled correspondence, organized mail, and relayed messages to appropriate personnel
- Assisted in office administration, ensuring efficient day-to-day operations
Ground Hostess
Sairock Hotel
Mombasa
08.2008 - 12.2010
- Welcomed guests and provided information about hotel services and amenities
- Assisted guests in finding their designated areas and ensured their comfort
- Resolved guest inquiries and concerns with professionalism and efficiency
- Recognized as the most hospitable and empathetic hostess with a 5-star rating from guest feedback
Education
Certificate in Basic Arabic Speaking - Language
Fanar Centre College
Qatar 10.2018 - 12.2018
Certificate in Front Office Administration - Shipping & Management
Institute of Shipping & Management Studies
01.2008 - 07.2008
Computer Packages Training - Computer Training
Digital Spar School of Computers
Mombasa 04.2006 - 06.2006
Certificate in Nursing Assistant - CNA
CNA Training Institute
Dubai 11.2023 - 02.2024
Skills
- Sales and Business Development
- Customer Relationship Management
- Product Promotion and Merchandising
- Cash Handling and POS Operations
- Team Leadership and Training
- Inventory Management
- Conflict Resolution and Problem-Solving
- Strong Communication and Interpersonal Skills
Accomplishments
- Crowned Best Customer Service Representative (2021-2023, Q1) for outstanding performance.
- Successfully organized team-building activities, enhancing team cohesion and productivity.
Languages
English
Swahili
Timeline
Certificate in Nursing Assistant - CNA
CNA Training Institute
11.2023 - 02.2024
Sales Advisor & In-Store Trainer
Adidas Emerging Markets
05.2019 - 02.2025
Certificate in Basic Arabic Speaking - Language
Fanar Centre College
10.2018 - 12.2018
Sales Representatives (Accessories & Home Line)
Ansar Gallery
02.2017 - 02.2019
Front Office Receptionist
Vision Advertising Agent
02.2011 - 07.2015
Ground Hostess
Sairock Hotel
08.2008 - 12.2010
Certificate in Front Office Administration - Shipping & Management
Institute of Shipping & Management Studies
01.2008 - 07.2008
Computer Packages Training - Computer Training
Digital Spar School of Computers
04.2006 - 06.2006
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