Rose Ann Bautista
Senior Waitress
Dubai
Summary
Outgoing and hardworking service staff offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Organized, independent, professional offering 11 years experience in the food service industry. Detail orientated with strong time management skills and ability to learn new task quickly.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Senior Waitress
EMIRATES FLIGHT CATERING (Sky Team Lounge)
Dubai
11.2021 - Current
- Ensured that all customers are served in a professional, efficient and courteous manner.
- Ensured the highest levels of quality and hygiene are maintained in the assigned areas.
- Consistenly Checked on food and store orders and maintain stock of required items.
- Reported to the Food and Beverage Supervisor regarding any complaints, staff absenteeism or shortage in stocks.
- Provided regular guidance to staff and ensure that assigned staffs are performing their duties and tasks as per desired standards.
- Complied with the Company Occupational Health and Safety Policy.
Waitress
EMIRATES FLIGHT CATERING (Mezzanine Restaurant)
Dubai
09.2018 - 10.2021
- Handled cash transaction.
- Prepared daily sales report.
- Served the passenger with quality foods and beverages prepared according to established standards.
- Trained new hires in food handling and safety protocols to boost knowledge and skills.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills.
- Trained staff members on use of POS system.
Waitress
EMIRATES FLIGHT CATERING (Emirates Airlines Lounge)
Dubai
06.2015 - 08.2018
- Meet all the passengers travelling through the Lounge personally and monitor to ensure an impeccable service is rendered them.
- Complying with and practicing the company’s established Hygiene Policy and procedures especially in food and equipment handling and ensuring that the environment is clean and organized at all times.
- Attending to passenger complaints satisfactorily or seek the assistance of senior waiter when not in the position to provide solution to the problem and inform the supervisor on duty.
GSO (Guest Service Officer) / Service Ambassador
PASSION Chinese Restaurant, Maxims Hotel At New World Manila
Manila
09.2012 - 09.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitor the open/pending bills before end of the shift.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Enforced policies and procedures to increase efficiency.
Education
Bachelor of Science - Hotel and Restaurant Management
UNIVERSITY OF MANILA
Philippines 06.2008 - 03.2012
Skills
Dining area maintenance
undefinedCertification
FOOD SAFETY (Recurrent)
Award and Recognition
NAJM Award (Bronze)
Received a positive feedback from the passenger of Emirates Airlines for being attentive and professional staff.
09th December 2015
In appreciation for contribution to the success
of DWC operations during Dubai Airports' SRR.
June 2019
In appreciation for the exceptional support and services provided during the Northern Runway Refurbishment in DWC Airport.
07th May to 27th June 2022
In recognition for dedicated support and services provided during the FIFA World Cup Qatar in DWC Airport.
14th November to 18th December 2022
References
Chamara Perera from Emirates Flight Catering
c_perera@ymail.com +971 52 460 6359
Venkata Ravi Chandu from Emirates Flight Catering
venkatam@ekfc.ae +971 55 768 8322
Daisyree Enoceña from Philippines Bank of Commerce
eishee.nanatsu.cute@gmail.com +639 2773 44539
Timeline
FOOD SAFETY (Recurrent)
09-2023
Personal Protective Equipment (PPE)
09-2023
Senior Waitress
EMIRATES FLIGHT CATERING (Sky Team Lounge)
11.2021 - Current
Highfield level 2 international award in Emergency First Aid at work
02-2019
Waitress
EMIRATES FLIGHT CATERING (Mezzanine Restaurant)
09.2018 - 10.2021
Waitress
EMIRATES FLIGHT CATERING (Emirates Airlines Lounge)
06.2015 - 08.2018
HABC level 2 Award in food safety in catering (QCF)
06-2015
GSO (Guest Service Officer) / Service Ambassador
PASSION Chinese Restaurant, Maxims Hotel At New World Manila
09.2012 - 09.2014
Comprehensive Training On ENGLISH PROFICIENCY
05-2011
Bachelor of Science - Hotel and Restaurant Management
UNIVERSITY OF MANILA
06.2008 - 03.2012
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