Rosemary Mwololo
Dubai
Summary
I am customer minded expert committed to safety, security and service of the customers onboard. Knowledgeable and polished with excellent communication and writing skills. I am a reliable cabin crew offering superb work ethic, motivated with service driven personality. I am poised and dedicated to team driven environment , excellent customer relations and welcoming attitude.
Overview
5
5
years of professional experience
Work History
Cabin Crew Member
Emirates Airlines
05.2023 - Current
- Responsible for safety and security of the passengers onboard.
- Serving meals and refreshments to the customers onboard.
- Conduct duties to maintain cabin and lavatories cleanliness by being present in the cabin.
- Answer the customer call bells and provide customers with answers to their flight question onboard.
- Welcoming passengers onboard by active boarding and assisting those in need of assistance with their cabin bags and storage.
- Demonstrating emergency equipments and safety procedures to the customers.
Restaurant supervisor
Hilton Dubai Jumeirah
06.2021 - 05.2023
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout the day
- Identified and addressed customer complaints, reviews and feedback to promote satisfaction and loyalty
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience
- Developed and implemented SOPs to maintain smooth operations
- Coordinated kitchen activities and Front of the house staff for seamless service
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
Waitress
Hilton Dubai Creek
09.2019 - 05.2021
- Greeted and welcomed customers to the restaurant by their names
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Collaborated with the kitchen staff to correctly update customers on the unavailable dishes and the wait time
- Shared menu knowledge and flavors with the customers enabling them to make decisions of the menu items.
Education
certificate in food and beverage services and sales -
Kenya Utalii College
11.2017
Skills
- Airlines operations
- Verbal and written communication
- Emergency response
- Employees interaction
- Product and service knowledge
Websites
Languages
English
Swahili
Personal Information
- Place of Birth: Kenya
- Date of Birth: 08/24/96
- Gender: Female
- Nationality: Kenyan
- Marital Status: single
Hobbies and Interests
- Traveling
- Sporting
- Socializing
- Gyming
References
Available upon request
Timeline
Cabin Crew Member
Emirates Airlines
05.2023 - Current
Restaurant supervisor
Hilton Dubai Jumeirah
06.2021 - 05.2023
Waitress
Hilton Dubai Creek
09.2019 - 05.2021
certificate in food and beverage services and sales -
Kenya Utalii College
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