Roukaia Khoutbi
Property Advisor
Dubai
Summary
-Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives.
-Dedicated and hardworking person with internal drive to deliver excellence.
-Tactical team builder with strong background in training and team development. Energetic self-starter and team builder able to navigate high- stress situations and achieve goals on time.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Property Advisor
fam properties
dubai
08.2021 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Reviewed market research data and changed sales plans accordingly.
- Assisted clients in financial planning for purchase.
- Negotiated, facilitated and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Premium Cabin Crew
Emirates airlines
dubai
05.2012 - 05.2021
- Personally assisted high profile celebrities, ambassadors and ministers to ensure that they received the highest standards of customer service and Always delivered service with a Smile.
- Always Anticipated premium Guest Standards needs to a very high standards and clients that spent USD 10000 per flight to retain their loyalty with the airline and its partners.
- Identifying, Acquiring and developing strong rapport with Frequent flyers such as Platinum skyward members, VVIPs and CIPs to improve guest overall satisfaction.
- Ability to use critical decision-making skills to manage customer complaints effectively and implement relevant service recovery methods.
Senior Cabin Crew Member
kuwait airways
kuwait
01.2009 - 01.2011
- Based in Kuwait city , flexibility to operate multiple sectors in a day
- Achieved effective situational awareness to react promptly to scenarios such as rejected take-offs, cabin depressurization and emergency landings.
Education
Real Estate Training - Real Estate
Fam Academy
Dubai 05.2001 -
Cabin Crew Training -
Ifaero Private School
Agadir 09.2007 - 09.2008
Bachelor of Economics - Ecnomics
University IBN ZOHR
Agadir 09.2004 - 06.2007
Baccalaureate - English Literature
High School Ibn Maja
09.2003 - 06.2004
Skills
Microsoft Office
Interpersonal CommunicationOrganisation SkillsTime ManagementDecision MakingTeam WorkReal estate development
Property assessments
Solid knowledge of human psychology and behavior
Exceptional negotiation and persuasion skills
Accomplishments
- Top performer / top seller of the team .
- highest number of five star goggle reviews .
- Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.
- 180% over monthly target/ most number of listings.
Timeline
Property Advisor
fam properties
08.2021 - Current
Premium Cabin Crew
Emirates airlines
05.2012 - 05.2021
Senior Cabin Crew Member
kuwait airways
01.2009 - 01.2011
Cabin Crew Training -
Ifaero Private School
09.2007 - 09.2008
Bachelor of Economics - Ecnomics
University IBN ZOHR
09.2004 - 06.2007
Baccalaureate - English Literature
High School Ibn Maja
09.2003 - 06.2004
Real Estate Training - Real Estate
Fam Academy
05.2001 -