Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Timeline
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ROSALIE SERRANO

ROSALIE SERRANO

Dubai,UAE

Summary

Accomplished professional specializing in task coordination, customer service, and relationship management. Proven track record in problem-solving and building strong interpersonal connections. Committed to improving organizational efficiency and nurturing positive client relationships.


Overview

13
13
years of professional experience
2009
2009
years of post-secondary education

Work history

CABIN SERVICES ASSISTANT

EMIRATES AIRLINES
Dubai, UAE
01.2016 - 06.2025
  • Structured, sanitized and customized A380 Shower Spas to guarantee delight for each First Class customer utilizing this exclusive onboard feature.
  • Managed Shower Spa cleanliness and tailored experiences alongside upkeep of First, Business, and Economy Class lavatories, First and Business Class Lounges, and general cabin areas to uphold positive company image for customers.
  • Communicates issues and concerns observed in aircraft to Purser.

HOLIDAYS CONSULTANT

AL RAIS TRAVEL AGENCIES
Dubai, UAE
05.2014 - 04.2015
  • Collaborated with a variety of industry professionals for effective project delivery.
  • Comply with company directives in using any forms related to ISO for standardization of daily working environment.

TRAVEL CONSULTANT

REGENCY GROUP HOLDING
Doha, Qatar
01.2012 - 01.2014
  • Provide information to clients concerning local and/or international tours, travel routes, accommodation, fares, local customs, and travel regulations.
  • Managed diverse client portfolios, resulting in repeat business.

Education

B.S. Hotel & Restaurant Management -

Hercor College

Skills

  • Task coordination
  • Customer Service
  • Relationship Management
  • Strong problem solver
  • Strong interpersonal skills
  • Dedicated team player

Personal Information

Nationality: Filipino (Philippines)

Languages

English
Fluent
Filipino
Native

Timeline

CABIN SERVICES ASSISTANT

EMIRATES AIRLINES
01.2016 - 06.2025

HOLIDAYS CONSULTANT

AL RAIS TRAVEL AGENCIES
05.2014 - 04.2015

TRAVEL CONSULTANT

REGENCY GROUP HOLDING
01.2012 - 01.2014

B.S. Hotel & Restaurant Management -

Hercor College

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ROSALIE SERRANO