SADAF MUNEER
Dubai
Summary
Cabin crew professional with 8 years of customer service experience, including 3 years at Airblue. Demonstrated expertise in passenger safety and in-flight service, consistently achieving high standards of care. Recognized for effectively resolving passenger concerns while maintaining professionalism under pressure. Actively pursuing new cabin crew opportunities to leverage skills in customer-focused service and safety compliance.
Overview
8
8
years of professional experience
Work History
Community Associate (Customer Relations)
Regus – IWG plc
Karachi
12.2022 - 12.2025
- Provided customer service support in dynamic environments.
- Assisted clients in developing relationships to boost satisfaction and loyalty.
- Handled customer complaints while maintaining high service standards.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Updated customer records with every interaction, ensuring data accuracy and privacy compliance.
- Addressed technical support issues, providing step-by-step guidance to resolve product or service malfunctions.
- Coordinated with cross-functional teams to address customer issues, reducing resolution time by 15%.
Cabin Crew
Airblue Ltd.
01.2020 - 11.2022
- Provided in-flight assistance while ensuring adherence to aviation safety protocols.
- Conducted safety inspections of cabin and emergency gear before, during, and after flights.
- Supported passengers during safety demonstrations and clarified safety procedures.
Operations Coordinator
Goto.com.pk (Eplanet Group)
Karachi
01.2018 - 12.2019
- Assisted in coordinating daily operations among warehouse teams, vendors, and logistics partners.
- Supported communication with third-party logistics providers to track deliveries and address delays.
- Facilitated timely delivery and ensured customer satisfaction by resolving issues proactively.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
Customer Service Representative
Eplanet
Karachi
10.2017 - 12.2017
- Managed customer inquiries related to orders, payments, and refunds
- Maintained accurate records and ensured timely resolution of customer issues
- Demonstrated strong communication, adaptability, and teamwork
Education
Bachelor of Business Administration - Marketing
Eman University
Jan 2025
Dangerous Goods Regulations (DGR) -
Pakistan Civil Aviation Authority
01.2022
Intermediate -
01.2013
Matriculation -
01.2011
Cabin Crew Initial Training -
Airblue
First Aid & Emergency Procedures -
Skills
- Cabin Crew Duties & In-Flight Service
- Passenger Safety & Emergency Procedures
- Customer Experience Excellence
- Conflict Resolution & Service Recovery
- Multicultural Communication
- Teamwork & Crew Resource Management
- Safety Compliance (ICAO / GCAA)
- First Aid & Emergency Response
Additional Information
Willing to relocate, Flexible with duty rosters and long-haul flights, Strong cultural awareness and passenger-first mindset
Languages
English
Urdu
Sindhi
Websites, Portfolios and Profiles
https://www.linkedin.com/in/sadaf-muneer/
Timeline
Community Associate (Customer Relations)
Regus – IWG plc
12.2022 - 12.2025
Cabin Crew
Airblue Ltd.
01.2020 - 11.2022
Operations Coordinator
Goto.com.pk (Eplanet Group)
01.2018 - 12.2019
Customer Service Representative
Eplanet
10.2017 - 12.2017
Bachelor of Business Administration - Marketing
Eman University
Dangerous Goods Regulations (DGR) -
Pakistan Civil Aviation Authority
Intermediate -
Matriculation -
Cabin Crew Initial Training -
Airblue