Sadat Nurudeen
Dubai
Summary
Dynamic and results-oriented Senior Service Advisor with over 6 years of expertise in the marine and automotive sectors across Dubai and the Gulf region. Proficient in luxury yacht after-sales service, customer relationship management, and technical coordination for prestigious brands such as Azimut Yachts. Experienced in serving high-net-worth individuals (HNWI) and VIPs, effectively managing warranty claims while ensuring seamless service operations. Proven track record of enhancing client satisfaction, optimizing service processes, and delivering exceptional customer experiences drives a commitment to excellence in every interaction.
Overview
10
10
years of professional experience
Work History
Service Advisor
Elite Yachts | Azimut Yacht Gulf
07.2023 - Current
- Represent Azimut Yachts as a frontline advisor for premium clientele.
- Coordinate yacht servicing, warranty claims, and pre-handover inspections.
- Liaise with aftersales teams on parts availability and maintenance follow-ups.
- Handle customer queries professionally and resolve issues efficiently.
- Generate detailed service estimates covering labour, parts, and sublets.
- Uphold service quality benchmarks and exceed client satisfaction KPIs.
Service Advisor / Administrator
Extreme Marine Equipment & Services
02.2021 - 06.2023
- Delivered end-to-end customer service for marine equipment and repair services.
- Managed high call volumes with composure and service-driven mindset.
- Maintained service history, generated estimates, and verified service orders.
- Developed strategies to increase service upsells and repeat customer retention.
Service Advisor
Subzero Motorsports & Spare Parts LLC
02.2017 - 02.2021
- Handled daily vehicle intake, diagnostics coordination, and client communication.
- Issued accurate service orders based on client descriptions and technician input.
- Managed appointments, billing, invoicing, and post-service customer feedback.
- Resolved complaints swiftly and maintained updated customer records.
Accounts Assistant Intern
Maternal and Child Health Hospital
07.2015 - 09.2016
- Handled financial records, NHIS claims, petty cash, and account reconciliations.
- Assisted in financial reporting and monthly closings.
Education
Higher National Diploma - Accountancy
Kumasi Technical University
01.2015
High School Diploma -
SMA Senior High School
01.2011
Skills
- Customer Service Excellence
- Yacht & Automotive Service Coordination
- Warranty Claims & Estimation
- ERP & MS Office Suite Proficiency
- Technical Inspection & Reporting
- Time Management & Multi-tasking
References
Available upon request.
Timeline
Service Advisor
Elite Yachts | Azimut Yacht Gulf
07.2023 - Current
Service Advisor / Administrator
Extreme Marine Equipment & Services
02.2021 - 06.2023
Service Advisor
Subzero Motorsports & Spare Parts LLC
02.2017 - 02.2021
Accounts Assistant Intern
Maternal and Child Health Hospital
07.2015 - 09.2016
High School Diploma -
SMA Senior High School
Higher National Diploma - Accountancy
Kumasi Technical University
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