Safana Shamna

• Managed end-to-end onboarding and visa processing for international clients, ensuring seamless coordination and high levels of satisfaction.
• Served as the first point of contact, delivering clear, empathetic, and professional communication across diverse cultural backgrounds.
• Facilitated smooth collaboration between internal departments and external clients, demonstrating adaptability and teamwork in a fast-paced environment.
• Conducted team training sessions to uphold service excellence and maintain client trust throughout the onboarding journey.

• Provided executive-level support, handling confidential communication, travel planning, and daily schedules with discretion.
• Acted as a professional representative of the brand in client interactions across diverse cultural backgrounds.
• Led onboarding for new joiners and ensured smooth coordination across sister companies and teams.
• Managed internal meetings, maintained websites, and oversaw multiple projects, balancing tasks with precision and accountability.

• Designed and delivered English fluency courses with confidence-building strategies.
• Produced training content for digital platforms and led faculty quality checks.
• Enhanced student experience with personalised educational guidance.
• Promoted a positive learning environment by organising student-focused events.

• Conducted interviews, managed candidate relations, and supported business unit hiring needs.
• Maintained professionalism in all external communication and candidate handling.
• Scheduled interviews, coordinated with hiring managers, and organized interview logistics.
• Sorted CVs, maintained candidate databases, and ensured timely follow-ups throughout the hiring process.

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