Safana Shamna
Summary
Dedicated and internationally experienced professional with over 6 years in operations, client engagement, executive support, and training across the UAE, Saudi Arabia, and India. Recognized for poise under pressure, warm communication, and a people-first mindset. Passionate about delivering meaningful service experiences — and ready to bring this excellence to Emirates Cabin Crew.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Onboarding Specialist
Avenue Professional, UAE
01.2024 - Current
- - Managed onboarding, client relations, and documentation for UAE-based corporate clients.
- - Acted as first point of contact — handling communication with empathy and professionalism.
- - Ensured smooth coordination between internal teams and external clients.
Executive Support & Communications Officer
TSS Advertising, Saudi Arabia
01.2022 - 01.2023
- - Supported top executives with communication, scheduling, and confidential documentation.
- - Represented the brand professionally during client interactions and internal coordination.
- - Maintained discretion while ensuring timely and accurate information flow.
Communicative English Trainer & Academic Coordinator
English Winglish, India
01.2022 - 01.2023
- - Designed and delivered English fluency courses with confidence-building strategies.
- - Produced training content for digital platforms and led faculty quality checks.
Talent Acquisition & Client Engagement Specialist
EY (Ernst & Young), India
01.2021 - 01.2022
- - Conducted interviews, managed candidate relations, and supported business unit hiring needs.
- - Maintained professionalism in all external communication and candidate handling.
Skill Development Executive (Part-time)
ASAP, Govt. of Kerala
01.2017 - 01.2021
- - Delivered over 300 hours of training in English and IT for students and jobseekers.
- - Championed women empowerment and leadership through soft skills training.
- - Served as Chairperson of ASAP Malappuram, guiding fellow trainers and learners.
Education
PG Diploma - Life Skills Education
Central University of Kerala
01.2022
B.Ed - undefined
Tamil Nadu Teacher Education University
01.2021
MA - English Language & Literature
Calicut University
01.2018
BA - English Language & Literature
Calicut University
01.2016
Skills
- Customer Service & Client Handling
- Executive Support & Coordination
- Cross-Cultural Communication
- Public Speaking & Soft Skills Training
- Recruitment & Onboarding
- Team Collaboration
- Professional Presentation & Grooming
- Adaptability & Time Management
Certification
- UPG Sustainability Leadership Programme – United People Global
- Business English – US Consulate (RELo)
- Aptis English Proficiency Test – British Council
- CRM Non-Voice Assessment – Skill Qualifications Level 4
- Business Analyst & PM Collaboration – IBA
LNGG
English (Fluent)
Hindi (Fluent)
Malayalam (Native)
Arabic (Basic)
Accomplishments
- Featured on Josh Talks for contributions to women empowerment through training and mentorship
- Selected among top 500 global leaders – UPG Sustainability Fellowship
- Chairperson – ASAP Skill Development Executives (2020–2021)
- Recognized “She Skills” Trainer – Govt. of Kerala
- Cleared Kerala TET – Category 2 & 3
- Scholar Support Programme Trainer – Govt. of Kerala
- Vice Chairperson – PTM Govt. College, 2016
Ready for Emirates
- Grace. Professionalism. Presence.
- Ready to serve with heart — and take off with purpose.
Timeline
Client Onboarding Specialist
Avenue Professional, UAE
01.2024 - Current
Executive Support & Communications Officer
TSS Advertising, Saudi Arabia
01.2022 - 01.2023
Communicative English Trainer & Academic Coordinator
English Winglish, India
01.2022 - 01.2023
Talent Acquisition & Client Engagement Specialist
EY (Ernst & Young), India
01.2021 - 01.2022
Skill Development Executive (Part-time)
ASAP, Govt. of Kerala
01.2017 - 01.2021
B.Ed - undefined
Tamil Nadu Teacher Education University
MA - English Language & Literature
Calicut University
BA - English Language & Literature
Calicut University
PG Diploma - Life Skills Education
Central University of Kerala
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