SAID MOHAMMED SAID
Dubai,UAE
Summary
Highly skilled professional with extensive experience in customer service and staff training. Demonstrates strong organisational skills, effective communication, and creative problem-solving abilities. Adept at handling customer complaints, ensuring food safety standards, and maintaining cash handling accuracy. Proven ability to train and mentor staff, build cohesive teams, and deliver exceptional customer experiences. Flexible to work in shifts with a calm demeanour under pressure. Career goal: To leverage expertise in customer care and team building to drive operational excellence in a dynamic environment.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work history
Food and Beverage Supervisor
THE FIRST COLLECTION WATERFRONT
Dubai, UAE
10.2023 - 11.2024
- Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department
- Ensuring that customer service standards are met
- Increased team productivity with efficient work schedules and staff assignments.
- Established excellent rapport with customers via friendly and professional service.
- Monitoring and controlling inventory levels
- Providing ongoing training and development for staff
- Maintaining a clean and safe work environment
- Handling customer complaints and resolving issues
- Assisting the Food and Beverage Manager in menu planning, budget management, and other duties as required
Food and Beverage Supervisor
DUBAI MINA SEYAHI BEACH RESORT AND WATER PARK [MARE BY BUSSOLA]
Dubai
06.2020 - 06.2023
- Providing excellent customer service
- Attending scheduled team or shift meetings
- Overseeing the staff for the smooth running of the restaurant
- Training new employees as per their abilities and skills
- Ensuring customer satisfaction with all the services provided to them
- Preparing daily reports and presenting them to the higher management
- Checking with the guest and making sure that they are getting served with the best quality food
- Resolving customer complaints in a professional manner
Waiter cum Cashier
LE MERIEDIEN MINA SEYAHI - BARASTI BEACH
Dubai
01.2020 - 01.2021
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g)
- Up-sell additional products when appropriate
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Deliver checks and collect bill payments
- Provide excellent customer service to guests
Waiter
Falla Restaurant
Dubai
12.2018 - 04.2020
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas
- Served high volumes of guests in fast-paced service environments with exceptional customer care
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport
- Warmly greeted guests upon arrival to create welcoming atmosphere
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns
- Informed customers regarding ingredients used to address allergy and dietary issues
- Provided friendly, courteous service, maximising positive customer satisfaction ratings
Education
Kenya Certificate of Secondary Education -
K.P Senior Secondary School
Diploma - undefined
Hospitality Management
Skills
- Computer driving skills
- Customer service
- Strong organizational skills
- Multitasking skills
- Active listening
- Effective communication skills
- Flexibility to work in shifts
- Persuasive speaking
- Calm under pressure
- Customer complaint handling
- Alcoholic beverage preparation
- Staff training and development
- Team building
- Engaging personality
Languages
English
Arabic
Affiliations
- Socializing
- Singing
- Dancing
Accomplishments
Team Leader of the Month- March 2024 The First Collection Waterfront.
Certification
Person In Charge "PIC" - 26th June 2024
Train The Trainer - 24th January 2024
Basic Food Handling - 15th January 2024
References
References available upon request.
Timeline
Food and Beverage Supervisor
THE FIRST COLLECTION WATERFRONT
10.2023 - 11.2024
Food and Beverage Supervisor
DUBAI MINA SEYAHI BEACH RESORT AND WATER PARK [MARE BY BUSSOLA]
06.2020 - 06.2023
Waiter cum Cashier
LE MERIEDIEN MINA SEYAHI - BARASTI BEACH
01.2020 - 01.2021
Waiter
Falla Restaurant
12.2018 - 04.2020
Diploma - undefined
Hospitality Management
Kenya Certificate of Secondary Education -
K.P Senior Secondary School