Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
SAI RAM MEDIKONDU

SAI RAM MEDIKONDU

Abu Dhabi,United Arab Emirates

Summary


Experienced IT professional specialising in support engineering with focus on delivering seamless technical assistance. Proven track record in troubleshooting and resolving complex issues, ensuring optimal system performance. Skilled in utilising various tools and methods to enhance user experience and maintain robust IT infrastructure.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Shaw Emirates Pipes Manufacturing LLC
Abu Dhabi, UAE
12.2024 - 05.2025


  • Provide IT support for end-users, resolving hardware, software, and network issues.
  • Address helpdesk tickets promptly and ensure user satisfaction.
  • Assist with onboarding and offboarding employees by managing accounts, permissions, and devices.
  • Manage Microsoft 365 tools and systems, including user accounts and permissions.
  • Provide user support and training on Microsoft 365 applications (e.g., Teams, SharePoint, OneDrive, Outlook).
  • User Account Management - Create, modify, and delete user accounts.
  • Manage user permissions and access rights.
  • Provide remote technical support using tools like TeamViewer or Remote Desktop (Rust Desk).
  • Visit user workstations to resolve hardware or software issues that cannot be addressed remotely.
  • Track and manage IT assets, including computers, peripherals, and software licenses.
  • Assist in regular system maintenance, updates, and backups to ensure optimal performance.
  • Implement and maintain policies for data classification, access control, and security.
  • Ensure compliance with data protection regulations and company policies.
  • Maintain up-to-date documentation of IT processes, systems, and configurations.
  • Report on IT system health, support activities, and ongoing projects.
  • OS imaging using FOG server.
  • RJ45 crimping and cabling.


Desktop Support Engineer

Ratakonda Associate
Hyderabad, INDIA
08.2020 - 12.2022
  • Keep computer systems running smoothly and ensure users get the maximum benefit from them
  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required

Education

BE/Btech - Computer Science And Engineering

Malla Reddy College of Engineering And Technology
Hyderabad
2015

Intermediate - MPC

Sri Vikas Vidyalam Jr College
Tirupati
2011

I C S E - 10th Class

Simhapuri Public School
Nellore
2009

Skills

  • Experience with ticketing systems (eg, Fresh Desk)
  • Experience with remote support tools (eg, TeamViewer, Rust Desk)
  • Familiarity with cloud platforms like AWS
  • Experience with Active Directory, Exchange, and Office 365
  • Familiarity with Hadoop ecosystem
  • Basic knowledge in Python programming
  • MCSE
  • LINUX
  • Basic knowledge in Microsoft Power Bi

Languages

English
Fluent
Telugu
Native
Hindi
Fluent

Certification

Python programming course completion, Galaxy Computer Education and Training Institute, Abu Dhabi, UAE


Timeline

IT Support Engineer

Shaw Emirates Pipes Manufacturing LLC
12.2024 - 05.2025

Desktop Support Engineer

Ratakonda Associate
08.2020 - 12.2022

BE/Btech - Computer Science And Engineering

Malla Reddy College of Engineering And Technology

Intermediate - MPC

Sri Vikas Vidyalam Jr College

I C S E - 10th Class

Simhapuri Public School

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