SAJI SIVARAMAN

• Handling Key account from back office, taking care of the travel requirements like ticket, hotels, car hire etc
• Working out routing and fares for various destinations/airlines with the help of GDS and liaising with local market suppliers
• Provided professional services and support in a dynamic work environment.
• Handled 8M account being a part of the team, providing air tickets, itineraries, Marhaba, hotel bookings etc

• Responsible for developing travel plans for customers as per their requirements
• To assist customers with visa requirements and ticket bookings for international travel destinations
• Maintain database of customers inquiring or using company provided services
• Plan and develop promotional packages for peak season and lean season
• Negotiate with other Travel Agents, hotels and Airline Companies, for signing mutually beneficial deals
• Assist customers in scheduling visa interviews
• To ensure client satisfaction by personally visiting the partnering hotels and tourist sites
• To analyze the feedback received from customers
• Attend to customer complaints and queries related to travel plans
• Preparing MIS reports for Dubai, India and Nigeria travel costs
• Checking the statement of accounts provided by the travel agents in Nigeria, Dubai and India and forward to Accounts team with the approvals to process the payments

• Worked as back office Ticketing Staff, issuing tickets for all the Corporates
• Implant at Citibank, taking care of the traveldesk of Citibank
• Working out the best possible route for the customer taking into consideration the cost and special deals with the airlines, making reports on daily basis and submitting the invoices to accounts for payments
• Implant at Inchcape Shipping Services taking care of Marine travel for ISS
• Actively participated along with Sales staff and Airlines staff in getting Marine fares/deals for Inchcape Shipping Services
• Implant at British Petroleum Head Office taking care of their Business and Leisure travel for the staff and clients of BP
• To discuss with customers and estimate their requirements, for proposing suitable travel solutions
• Reconfirm with the customer and take prepayment for organizing travel plan

• Worked as Key accounts executive taking care of the travel requirements of few key Corporates from the back office
• Preparing documents for visas of different countries as per the requirements from the clients
• Taking care of Hotel, car rentals, Travel Insurance etc for the client for any destination as required.

• Worked as back office Ticketing Staff, issuing tickets for all the Implants of the Corporates from back office
• Worked as Implant at Dell, for 2 years
• Handled all the travel needs- tickets, visas, hotels etc for Dell staff
• Have taken care of visas processing for DELL staff for US visas for short term and long term.

• Taking care of Front office for walk-in clients and Agents
• Issuing tickets for walk-in clents, handling of their complaints etc
• Worked with mis handled baggage department taking care of passengers baggage that was delayed and compensating for the delay
• Trained at Amsterdam with KLM for Customer Sales & Service

• Worked as front office executive taking care of the walk-in clients for their ticket/visas needs
• Invoicing and making Daily sales reports and submitting to Operations manager on a daily basis.

• Being a part of Leisure team to build holiday packages for leisure travelers and Hotels and ground transfers to Corporate travelers
• recommending destinations, creating customized itineraries, booking flights, accommodations, transports and local tours based on client's preferences and budget.
• Handling unexpected situations and emergency situations such as flight cancellation, delayed luggage, last minute itinerary changes ensuring minimal disruptions to client's plans.
• Building and maintaining relationships with travel suppliers like airlines,hotels, tour operators, and local guides and negotiate better deals and provide clients with exclusive perks and experience.

Ticketing staff- handling Corporates-ticketing and hotels and ground handling

• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
• Used [Software] to create and update client electronic records.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Corporate Leisure - handling hotel bookings, working or holiday packages, making itineraries etc

Issuing air tickets for Corporate clients, handled few corporate clients

• Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
• Handled sensitive personal data with discretion.
• Used promotional techniques and prepared promotional materials to sell itinerary tour packages.

Leisure consultant

Handling Air tickets, Hotel bookings, Sports tickets, Holiday packages etc

handled few Key Corporate accounts of Cozmo Travels

• Used Amadeus/Galileo computer systems to print tickets and travel itineraries.
• Handled sensitive personal data with discretion.
• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.

Mainly ticket issuance for B2B clients

applying visas for B2B and key corporate clients

• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Maintained and updated corporate traveler profiles with current information.

handling few Corporate clients - Air tickets/ Hotel bookings, parks and resort bookings, suggesting Holiday destinations and making a memorable holiday packages

• Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
• Developed strong rapport with customers and created positive impression of business.