Sajid Hussain
Dubai,DU
Summary
At China-Arab Travel and Tourism, I excelled as a Reservations Manager, significantly enhancing booking processes and occupancy rates through expert management and strategic rate planning. Demonstrating a blend of analytical prowess and exceptional customer service, I successfully spearheaded initiatives that optimized revenue streams and ensured guest satisfaction. My skills in hospitality maintenance and effective communication were pivotal in achieving these outcomes.
Overview
1
1
year of professional experience
Work History
Reservations Manager
China Arab Travel and Tourism
04.2023 - 09.2024
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Consulted with central reservations to discuss new rate plans and promotions.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Worked closely with front desk to achieve full occupancy of property.
Education
Master of Science - Transportation And Logistics Management
Tongji University Shanghai China
China12-2022
Skills
- Hospitality maintenance
- Rooms division oversight
- Group reservations
- Research and analysis
- Travel reservations
- Record preparation
- Telephone reservations
- Hotel accomodations
- Transportation information
Languages
English
Advanced (C1)
Timeline
Reservations Manager
China Arab Travel and Tourism
04.2023 - 09.2024
Master of Science - Transportation And Logistics Management
Tongji University Shanghai China
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