Salah Ousider
Muwailah Sharjah
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
5
5
years of professional experience
Work History
Sales Officer
Alwahj Alabiadh Hotel Management
07.2024 - Current
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about our products and services.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Barbershop Manager/Co-Founder
Master Cuts
08.2022 - 05.2024
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Managed business customer service, responding to requests and concerns promptly.
- Coordinated workshops and training sessions for professional development of staff members.
- Implemented social media campaigns that showcased the barbershop''s workmanship, leading to increased online engagement from potential clients.
Restaurant Waiter
Midi-Minuit
02.2020 - 05.2022
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Professional Certificate - Waitering And Hospitality
Si Mhidine
Tizi Ouzou12-2019
High School Degree - Foreign Languages
Aoudia Ali
06-2019
Skills
- Reliability and punctuality
- Cultural sensitivity
- Complaint handling
- Food and beverage service
- Multilingual proficiency
- Team collaboration
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Amazigh
Bilingual or Proficient (C2)
Timeline
Sales Officer
Alwahj Alabiadh Hotel Management
07.2024 - Current
Barbershop Manager/Co-Founder
Master Cuts
08.2022 - 05.2024
Restaurant Waiter
Midi-Minuit
02.2020 - 05.2022
Professional Certificate - Waitering And Hospitality
Si Mhidine
High School Degree - Foreign Languages
Aoudia Ali
Similar Profiles
Denita PoliteDenita Polite
Night Auditor at Dolphin Hotel ManagementNight Auditor at Dolphin Hotel Management
Kerstin HarmanKerstin Harman
General Manager at Merete Hotel ManagementGeneral Manager at Merete Hotel Management
Pasang Dawa SherpaPasang Dawa Sherpa
Continental Cuisine at Greenland Hotel Management and TourismContinental Cuisine at Greenland Hotel Management and Tourism