SALMA EMANE
ABU DHABI
Summary
Client-driven, quality-focused call center / receptionist professional with a proven track record of top performance and high customer satisfaction. Adept at maintaining cordial and professional relationships with colleagues, customers, and management. Able to function very well independently or as part of a team. Will utilize talent, skills, and experience to maximize the benefit and growth of the company.
Overview
3
3
Languages
4
4
years of post-secondary education
11
11
years of professional experience
Work history
RECEPTION SUPERVISOR
YOUR DENTAL & MEDICAL CENTER
ABU DHABI
2021.01 - Current
RECEPTIONIST
GLOBAL MEDICAL CENTER
ABU DHABI
2019.01 - 2020.06
- Welcome patients and visitors; answer telephone calls and handle inquiries.
- Schedule appointments and ensure appointments run on time.
- Assist patients with completing necessary forms and documentation.
- Maintain a clean and calm reception area
ADMINISTRATION OFFICER
WEST MENSTER MEDICAL CENTER
MBZ
2018.01 - 2019.01
- Managing daily administrative tasks and office operations
- Preparing reports, documents, and maintaining records
CUSTOMER SERVICE REPRESENTATIVE
ETISALAT
2017.06 - 2017.12
- Handling customer inquiries and complaints professionally
- Ensuring high levels of customer satisfaction
HUMAN RESOURCES ASSISTANT
AL ANBAR SCHOOL
2016.02 - 2017.01
- Assisting in recruitment and onboarding processes
- Maintaining employee records and HR documentation
- Supporting payroll preparation and attendance tracking
- Coordinating training and HR-related activities
Education
Educator Diploma -
Human Initiative Association
Morocco 2017.01 - 2018.01
Accounting and Management Training - undefined
ISTA
Morocco 2016.01 - 2017.01
Baccalaureate - Experimental Sciences section
Morocco 2015.01 - 2016.01
Training - Sales Techniques
ALLO ISLA
Morocco 2014.01 - 2015.01
Skills
- Strong customer service and communication skills
- Excellent decision-making and problem-solving abilities
- Time management and multitasking
- Teamwork and collaboration
- Flexibility and adaptability
- Attention to detail and accuracy
- Ability to work under pressure
- Organizational and administrative skills
LANGUAGES
Arabic — Native
English — Read, spoken, written
French — Read, spoken, written
Timeline
RECEPTION SUPERVISOR
YOUR DENTAL & MEDICAL CENTER
2021.01 - Current
RECEPTIONIST
GLOBAL MEDICAL CENTER
2019.01 - 2020.06
ADMINISTRATION OFFICER
WEST MENSTER MEDICAL CENTER
2018.01 - 2019.01
CUSTOMER SERVICE REPRESENTATIVE
ETISALAT
2017.06 - 2017.12
Educator Diploma -
Human Initiative Association
2017.01 - 2018.01
HUMAN RESOURCES ASSISTANT
AL ANBAR SCHOOL
2016.02 - 2017.01
Accounting and Management Training - undefined
ISTA
2016.01 - 2017.01
Baccalaureate - Experimental Sciences section
2015.01 - 2016.01
Training - Sales Techniques
ALLO ISLA
2014.01 - 2015.01