Salma Al Nofali
Abu Dhabi
Summary
Recruitment, Onboarding, and Training Coordination professional with 10+ years of experience across aviation operations, HR administration, and workplace training support within a highly regulated, high-volume environment. Proven ability to coordinate training logistics, onboarding readiness, system access, and compliance documentation while working closely with trainers, operational teams, and HR stakeholders. Seeking to progress into a Training Coordination / Administrator Officer role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Recruitment & Onboarding Officer
Etihad Airport Services – Ground
Abu Dhabi, UAE
08.2023 - Current
- Coordinated high-volume recruitment campaigns for operational roles across Terminal, Ramp, and Cargo functions.
- Liaised with hiring managers and HRBPs to assess manpower requirements and support workforce planning.
- Managed vacancy postings, candidate sourcing, screening, interview coordination, and offer roll-outs using SuccessFactors.
- Maintained accurate recruitment documentation and generated weekly status reports to support audits and planning.
- Ensured positive candidate experience through timely communication and structured onboarding handovers.
- Onboarding & Training Coordination Support
- Managed end-to-end onboarding for large intakes (80+ hires/month), ensuring accurate employee profile setup in SuccessFactors, including payroll, compensation, and benefits data.
- Coordinated induction schedules and onboarding readiness, aligning with training teams to ensure completion of mandatory training requirements.
- Liaised with Government Relations to process visas, medical clearances, and compliance documentation.
- Supported training and onboarding audits by maintaining complete, accurate, and compliant documentation.
- Collaborated with cross-functional teams on HR and onboarding improvement initiatives, including Lean Six Sigma efficiency projects.
Workplace Coach – Training & Onboarding Support
Etihad Airport Services – Ground
Abu Dhabi, UAE
06.2022 - 07.2023
- Managed administrative and coordination support for Workplace Trainers, operational stakeholders, and management to ensure smooth execution of onboarding and workplace training activities.
- Coordinated training sessions by aligning trainee availability, system access readiness, and operational rosters in line with company SOPs and civil aviation regulations.
- Provided day-to-day support to trainers by assisting with session coordination, maintaining attendance and training records, and ensuring documentation was audit-ready.
- Maintained and updated trainee records, system access status, and onboarding documentation to support compliance and internal reporting.
- Collaborated with Planning, Terminal Operations, and HR teams to ensure training readiness, operational coverage, and efficient allocation of resources.
- Coordinated access to SuccessFactors, EAS Portal, Flight Deck systems, and Airport Passes, escalating issues to SMEs where required.
- Assigned mandatory online learning modules via LMS and followed up on completion status.
- Assisted in developing and standardizing work instructions and process documentation to support consistency and operational efficiency.
- Acted as a liaison between trainers, planning teams, and operational stakeholders to ensure effective communication and timely issue resolution.
- Supported frontline operations during peak periods while maintaining coordination with training teams.
Customer Service Agent
Etihad Airways
Abu Dhabi, UAE
05.2014 - 07.2022
- Delivered high-quality customer service at check-in, boarding gates, and transfer desks for Etihad Airways and partner airlines.
- Verified travel documents, visas, and compliance with airline and immigration regulations.
- Handled VIP, First, and Business Class passengers with professionalism and discretion.
- Supported training of new joiners through on-the-job guidance and LMS course assignments.
- Demonstrated strong problem-solving skills in denied boarding, disruptions, and time-critical operations.
Education
Diploma - Mass Communications & Public Relations
Emirates College of Technology
01.2009
Skills
- Training & HR Operations
- Training coordination & scheduling (support level)
- Onboarding & induction administration
- Training records & attendance tracking
- LMS & SuccessFactors administration
- Audit & compliance documentation
- Stakeholder coordination (Trainers, Ops, HR, Planning)
- Systems & Tools
- SuccessFactors (SF)
- LMS platforms
- MS Office (Excel, Word, PowerPoint)
- Amadeus, Sabre, GoNow, Crane
- Professional Skills
- Strong communication & coordination
- High attention to detail
- Ability to work under pressure
- Team collaboration & stakeholder management
- Process improvement & reporting
Certification
- Airport Services Training (Induction, Ground Procedures, Customer Service)
- Travel Document & Visa Verification
- Train the Trainer
- Power of Agile Teams
- Creative & Critical Thinking
- Multinational Communication in the Workplace
- Talent Management
Timeline
Recruitment & Onboarding Officer
Etihad Airport Services – Ground
08.2023 - Current
Workplace Coach – Training & Onboarding Support
Etihad Airport Services – Ground
06.2022 - 07.2023
Customer Service Agent
Etihad Airways
05.2014 - 07.2022
Diploma - Mass Communications & Public Relations
Emirates College of Technology
PROJECTS & ACHIEVEMENTS
- Contributor to Lean Six Sigma (Black Belt) project to reduce hiring and onboarding cycle time.
- Active participant in SAP SuccessFactors implementation, supporting data migration and user adoption.
- Supported Salary Benchmarking Project to align compensation structures with market standards.
- Developed and maintained Organization Charts for operational departments.
- Voice-over contributor for a Cybersecurity Awareness Campaign (Oman).