(Sam) Sampath Thushara
IT Exceutive
Al Raea Building , 27 17B St Al Mankhool,Dubai
Summary
Experienced IT Professional well-versed in infrastructure, security planning ,networking ,problem solving and daily operations management. Forward-thinking and strategic leader with 10+ years of experience in information Technology.Recognized for cost-effective system improvements, change management,operational streamlining and positive leadership style.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Administration Manager
Automotive Management Services LLC-UAE
Kabul
12.2018 - 08.2021
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Assigned tasks and directed team of office clerks.
- Updated reports, managed accounts and generated reports for company database.
- Completed bi-weekly payroll for 220+ employees.
IT Consultant
Peoples Realty Ltd.
Colombo
11.2016 - 12.2018
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Coordinated efficient large-scale software deployments.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Manage over 25+ users
IT Manager
Automotive Management Services LLC-UAE
Kabul
02.2015 - 08.2016
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Created and terminated user's accounts from start to finish in business applications.
- Oversaw daily performance of computer systems and immediately responded to network issues to keep network up and running.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
System Administrator
Peoples Realty Limited.
Colombo
10.2011 - 04.2015
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Created patches and solutions to fix bugs in existing applications.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
- Maintained current software licenses for computers and mobile devices.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
IT Administrator
Prime Project International LLC UAE
Baghdad
01.2008 - 11.2011
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Designed staffing plans for newly opened 4+ locations, organizing hiring and training scenarios to verify availability of competencies at each facility.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Supported implementation of management system software applications to enable centralized management of tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
Education
Diploma in Business Administration - Managing An Organization's Resources
The Open University of Sri Lanka
Sri Lanka 04.2011 - 03.2012
Microsoft Certified Professional - Managing & Maintaining Windows Server 2003
IDM Computer Studies Pvt Ltd
Sri Lanka 12.2004 - 02.2005
Diploma in Computer Hardware Technology - Computer Hardware
National Youth Council
Sri Lanka 07.1998 - 12.1998
Diploma in Computer Business Applications - Computer Software And Media Applications
I R E A T Polytechnic Institute
Sri Lanka 09.1995 - 03.1996
Skills
Systems monitoring
Certification
The Fundamentals of Digital Marketing Training
Additional Information
Visa Status : Tourist Visa
Visa Expiring : 01 Nov 2022
Timeline
The Fundamentals of Digital Marketing Training
02-2022
Administration Manager
Automotive Management Services LLC-UAE
12.2018 - 08.2021
IT Consultant
Peoples Realty Ltd.
11.2016 - 12.2018
IT Manager
Automotive Management Services LLC-UAE
02.2015 - 08.2016
System Administrator
Peoples Realty Limited.
10.2011 - 04.2015
Diploma in Business Administration - Managing An Organization's Resources
The Open University of Sri Lanka
04.2011 - 03.2012
IT Administrator
Prime Project International LLC UAE
01.2008 - 11.2011
Microsoft Certified Professional - Managing & Maintaining Windows Server 2003
IDM Computer Studies Pvt Ltd
12.2004 - 02.2005
Visual Basic Programming Certification, TATA Infotec Education
03-2002
Diploma in Computer Hardware Technology - Computer Hardware
National Youth Council
07.1998 - 12.1998
Diploma in Computer Business Applications - Computer Software And Media Applications
I R E A T Polytechnic Institute
09.1995 - 03.1996
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