(Sam) Sampath Thushara
IT Exceutive
Al Raea Building , 27 17B St Al Mankhool,Dubai
Summary
Experienced IT Professional well-versed in infrastructure, security planning ,networking ,problem solving and daily operations management. Forward-thinking and strategic leader with 10+ years of experience in information Technology.Recognized for cost-effective system improvements, change management,operational streamlining and positive leadership style.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Administration Manager
Automotive Management Services LLC-UAE
Kabul
12.2018 - 08.2021
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Assigned tasks and directed team of office clerks.
- Updated reports, managed accounts and generated reports for company database.
- Completed bi-weekly payroll for 220+ employees.
IT Consultant
Peoples Realty Ltd.
Colombo
11.2016 - 12.2018
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Coordinated efficient large-scale software deployments.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Manage over 25+ users
IT Manager
Automotive Management Services LLC-UAE
Kabul
02.2015 - 08.2016
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Created and terminated user's accounts from start to finish in business applications.
- Oversaw daily performance of computer systems and immediately responded to network issues to keep network up and running.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
System Administrator
Peoples Realty Limited.
Colombo
10.2011 - 04.2015
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Created patches and solutions to fix bugs in existing applications.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
- Maintained current software licenses for computers and mobile devices.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
IT Administrator
Prime Project International LLC UAE
Baghdad
01.2008 - 11.2011
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Designed staffing plans for newly opened 4+ locations, organizing hiring and training scenarios to verify availability of competencies at each facility.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Supported implementation of management system software applications to enable centralized management of tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
Education
Diploma in Business Administration - Managing An Organization's Resources
The Open University of Sri Lanka
Sri Lanka 04.2011 - 03.2012
Microsoft Certified Professional - Managing & Maintaining Windows Server 2003
IDM Computer Studies Pvt Ltd
Sri Lanka 12.2004 - 02.2005
Diploma in Computer Hardware Technology - Computer Hardware
National Youth Council
Sri Lanka 07.1998 - 12.1998
Diploma in Computer Business Applications - Computer Software And Media Applications
I R E A T Polytechnic Institute
Sri Lanka 09.1995 - 03.1996
Skills
Systems monitoring
Documentation and reporting
Maintenance and Repair
Hardware and software installation
Network systems installation
Network repairs and maintenance
Advanced MS Office Suite
Certification
The Fundamentals of Digital Marketing Training
Additional Information
Visa Status : Tourist Visa
Visa Expiring : 01 Nov 2022
Timeline
The Fundamentals of Digital Marketing Training
02-2022
Administration Manager
Automotive Management Services LLC-UAE
12.2018 - 08.2021
IT Consultant
Peoples Realty Ltd.
11.2016 - 12.2018
IT Manager
Automotive Management Services LLC-UAE
02.2015 - 08.2016
System Administrator
Peoples Realty Limited.
10.2011 - 04.2015
Diploma in Business Administration - Managing An Organization's Resources
The Open University of Sri Lanka
04.2011 - 03.2012
IT Administrator
Prime Project International LLC UAE
01.2008 - 11.2011
Microsoft Certified Professional - Managing & Maintaining Windows Server 2003
IDM Computer Studies Pvt Ltd
12.2004 - 02.2005
Visual Basic Programming Certification, TATA Infotec Education
03-2002
Diploma in Computer Hardware Technology - Computer Hardware
National Youth Council
07.1998 - 12.1998
Diploma in Computer Business Applications - Computer Software And Media Applications
I R E A T Polytechnic Institute
09.1995 - 03.1996