SAMAA HAMED ATTYA
Dubai,United Arab Emirates
Summary
Strategic healthcare operations manager specialising in multi-site clinic management and P&L oversight. Expertise in revenue optimisation, cost control, and performance management enhances patient experience and service quality. Ensured compliance with regulations while driving process improvements. Skilled in workforce management, healthcare audits, and EHR systems, facilitating effective scheduling and operational reporting to achieve organisational objectives.
Overview
2
2
Languages
1
1
Certification
6
6
years of post-secondary education
10
10
years of professional experience
Work history
Clinic Manager
ASTER DM HEALTHCARE
Dubai
08.2021 - 10.2026
- Managed clinic operations, service delivery, staffing, workflow coordination, patient experience, quality, compliance, and operational performance to ensure seamless healthcare delivery.
- Direct daily healthcare operations across three clinic branches, leading a multidisciplinary team of 100+ staff and clinicians.
- Lead budget planning and P&L management, implementing cost-control initiatives that contributed to a 15% annual reduction in operational costs.
- Optimized appointment flow, triage, documentation and operational workflows, improving clinic throughput by 18% and reducing average patient waiting time.
- Implemented patient feedback and service-improvement initiatives, contributing to a 20% improvement in patient satisfaction scores.
- Monitored operational KPIs and performance indicators, identified gaps, and implemented corrective actions to enhance decision-making and operational efficiency.
- Coordinated monthly quality and health and safety audits, followed up on corrective actions to uphold regulatory and organisational compliance.
- Lead staff development and training initiatives to improve service consistency, employee performance and retention.
- Collaborate with clinical and non-clinical stakeholders to improve resource utilization, scheduling, service delivery and clinic efficiency.
- Manage patient complaints and service concerns through structured problem-solving and service-recovery approaches.
Healthcare Administration / Operations Role
MAGRABI EYES & EARS HOSPITAL
07.2019 - 08.2021
- Managed outpatient administrative operations and coordinated care across specialty healthcare clinics to enhance patient access and service delivery.
- Partnered with clinical leadership to standardize workflows and improve operational efficiency and patient experience.
- Coordinated daily scheduling, billing reconciliation, and administrative activities to streamline patient relations and improve operational flow.
- Supported implementation and optimisation of EHR workflows and onboarding processes to facilitate smoother transitions for new staff.
- Developed and delivered clinical and customer-service training programs to improve staff competency and performance.
- Managed patient complaints using clear communication, problem-solving and service-recovery techniques.
- Supported local marketing and community outreach activities contributing to increased patient registrations.
Senior Administrative Role
Magrabi eyes and ear hospital
Abudhabi , UAE
07.2016 - 07.2019
- Managed daily administrative and operational activities, supporting scheduling, workflow coordination, patient relations and service delivery.
- Implemented process improvements that streamlined administrative activities, enhancing overall operational efficiency.
- Advanced through healthcare administration roles by demonstrating consistent performance and leadership in operational tasks.
Education
MBA - Leadership & Management
University Canada West
Vancouver 09.2020 - 05.2022
Bachelor's Degree - Accounting & Auditing - English Section
Alexandria University
Egypt 01.2006 - 01.2009
Healthcare Management - Patient Safety
Alberta Health Services
Vancouver Canada 01.2019 - 01.2020
Skills
- Healthcare Operations Management
- Clinic administration
- Budget management
- Revenue & Cost Control
- KPI & Performance Management
- Quality & Patient Safety
- Regulatory & Accreditation Compliance
- Process Improvement
- Patient experience
- Workforce & Staff Management
- Staff Training & Development
- Stakeholder management
Certification
Certified Professional in Patient Safety (CPPS) | Eatimad Training Center, Dubai | August 2025, First Aid Training | Prime Wellness Training Institute, Dubai | 2026
LANGUAGES
Arabic — Native
English — Full Professional Proficiency
Accomplishments
- Managed an annual departmental budget of AED 3 million, supporting effective resource allocation and cost control.
- Led operations across three healthcare clinic branches with 100+ staff and clinicians.
- Improved patient satisfaction scores by 20% through structured feedback and service-improvement initiatives.
- Reduced operational costs by 15% annually through cost-control and operational efficiency initiatives.
- Improved clinic throughput by 18% through workflow and appointment-process optimization.
- Streamlined administrative workflows by eliminating redundant processes and documentation, improving efficiency and turnaround time.
- Updated and implemented operational policies supporting compliance with DHA, MOH, accreditation standards and organizational requirements.
- Led quality-improvement initiatives focused on compliance, administrative accuracy, patient experience and operational performance.
CERTIFICATIONS & TRAINING
- Certified Professional in Patient Safety (CPPS) | Eatimad Training Center, Dubai | August 2025
- First Aid Training | Prime Wellness Training Institute, Dubai | 2026
ADDITIONAL INFORMATION
- Based in Dubai, UAE.
- Available for relocation within the UAE.
- Willing to travel for conferences and professional training.
Timeline
Clinic Manager
ASTER DM HEALTHCARE
08.2021 - 10.2026
MBA - Leadership & Management
University Canada West
09.2020 - 05.2022
Healthcare Administration / Operations Role
MAGRABI EYES & EARS HOSPITAL
07.2019 - 08.2021
Healthcare Management - Patient Safety
Alberta Health Services
01.2019 - 01.2020
Senior Administrative Role
Magrabi eyes and ear hospital
07.2016 - 07.2019
Bachelor's Degree - Accounting & Auditing - English Section
Alexandria University
01.2006 - 01.2009