SAMANTHA TOSCANO
Dubai,UAE
Summary
Accomplished professional with a robust background in strategic planning, department management, and quality assurance auditing.
Demonstrates expertise in influential communication, persuasive presentation, and warm lead conversion. Committed to ethical governance and corporate social responsibility, fostering innovation cultivation and ethics and sustainability within organisations.
Proven track record in training and mentoring employees to enhance performance and drive organisational success. Career goal: To leverage extensive skills in a leadership role that prioritises ethical practices and sustainable growth.
Offering strong ability to lead teams with confidence and clear communication.
Knowledgeable about strategic planning, problem-solving, and decision-making. Ready to use and develop leadership, project management, and organisational skills in Accounts handling with Brokers role.
Overview
1
1
Certification
14
14
years of professional experience
Work history
Senior Executive Customer Integration and Application
DA-Desk FZE LLC
2016.09 - Current
- Effective team player
- Responsible for issues raised in issue tracking system or ticketing system.
- Proven ability to proactively address customer concerns related to Integration issues.
- Analytical thinking and attention to details on the issues raised and take proper corrective action.
- Identifying and implementing solutions to repeated issues.
- Preparing process documents for new processes and sharing knowledge of the same with team members on how to be able to resolve new issues.
- Following proper protocol for reports to be prepared daily.
- Ability to rapidly to adapt to changing systems and environment.
- Assisting to escalate important system related issues to managements Assisting other department with work process and proper information of Integration customer issues.
- Highly organized and self-disciplined
- Always ready and willing to learn new things from others
- MS Office
- Excel
- Word
- PowerPoint
- Self-Motivated
- Positive Attitude
- Open for Learning and Feedback
- Patience to understand
- Willpower to overcome hurdles
- Hard Working
- Fostered a collaborative work environment to enhance team performance.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Coordinated crisis management efforts to minimise reputational damage.
- Established key performance indicators (KPIs) to measure and drive team performance, accountability and alignment.
- Maintained organisational compliance with applicable legislation and regulations.
- Monitored operations to assess and highlight results.
Admin and Sales Secretary (Temporary Post)
Cratus Business Center
2016.02 - 2016.07
- Assisting in making contracts for New Tenants of the Business Center also Updating old contracts of the Business Center Tenants Maintain Excel and word Documents of contracts.
- Making Quotations for business center units or offices to be sold as per availability of rentable units. Making contacts with real estate agents and sending out quotations with agent rates to the agents on a daily basis along with rented.
- Documenting and filing invoices for administrative purposes.
- Assisting clients in viewing the office spaces and giving them all the necessary information about Office spaces and what amenities would be included for the same.
- Implemented efficient filing systems, enhancing document retrieval process.
- Simplified communication for improved customer relations.
- Achieved professional atmosphere by maintaining tidy work environment.
- Compiled client information to improve customer service.
- Fostered positive customer relationships with prompt responses to enquiries.
- Streamlined office procedures, leading to improved coordination.
- Assisted in marketing campaigns, boosting brand visibility.
- Prioritised tasks effectively, enhancing workflow efficiency.
- Increased efficiency by streamlining administrative processes.
Cost Item Check and Voucher Processing (Temporary Post)
DA-Desk FZE LLC
Dubai
2015.11 - 2016.02
- Voucher Processing (Auditing of Invoices) for the Disbursement Accounts by checking if all the invoices in the DA are corresponding to the same DA.
- Making sure that the details on the invoices matches the details in the DA, for example the correct port and the voyage number and vessel details matched correctly by the Estimated Time of Arrival and Estimated Time of Departure of the shipping vessel.
- Assisting the Managers in documenting and arranging the invoices in the right order.
- Making sure that the Disbursement account has been tallied correctly with all the amounts as per the invoices updated in the DA. If not Tallied then amending the DA by calculating and adding up the amount to be tallied.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
Telephone Operator - Communications Assistant
DA-Desk FZE LLC
2013.09 - 2015.09
- Responsible for monthly/quarterly reports, analysis, vendor assessment and recommendations. \
- Receiving calls from clients and directing calls to the respective staff. Recording calls received in an excel sheet especially sales calls. Knowledge of basic Microsoft office software. Making sales calls to generate leads for corporate sales i.e., working with database and Searching for databases in coordination with corporate sales.
- Composing emails with basic quotation and sending emails to corporate clients. Distributing new incoming phone enquires equally between sales. coordinating with sales accordingly.
- Helping clients with basic enquires and office location. Updating contact details in system if required.
- Making a basic report of enquires and client calls received on a daily basis.
- Typing and keeping record of documents in word documents.
- Helping marketing department with the companies face book and social media sites.
- Directed calls to appropriate departments fostering effective internal communication.
- Performed administrative duties such as data entry and file management contributing towards an organised workspace.
- Provided vital information to callers, aiding in their decision-making process.
- Followed all scripted material provided by the company that complies with legal regulations during telephone interactions, ensuring lawful business practices.
- Utilised knowledge of company products and services to provide valuable information to customers.
- Assisted customers with inquiries resulting in improved customer service ratings.
- Promoted additional services or product offerings during interaction with clients where suitable, supporting overall sales efforts.
- Resolved customer issues and escalated major concerns to management.
- Built and maintained customer rapport, providing prompt and accurate service.
- Also Handled a few sales of the yachts.
- Created simplified scripts and guidelines for filtering calls, increasing departmental service productivity.
- Asked clear and relevant questions to extract critical information quickly.
- Stayed calm when coordinating response to emergencies.
- Prioritised emergencies using established protocol.
- Recorded and relayed accurate information about emergency situations.
- Liaised with marketing team on campaigns creation driving increased product sales.
- Maintained up-to-date press contacts list for timely news distribution.
Substitution Teacher
St. John the Baptist School Thane Mumbai
2012.06 - 2013.03
- Taught 7th Grade English, Social Studies, and Environmental Science.
- Assessed student progress, provided constructive feedback for improvement.
- Led after-school clubs, facilitated students' participation in extracurricular activities.
- Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
- Fostered a positive learning environment for student engagement through effective classroom management.
- Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
- Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.
- Communicated regularly with parents about their children's performance and behaviour at school.
- Created inclusive classroom setting to ensure all students felt accepted and valued.
- Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
- Organised school events such as sports day or concerts showcasing student talents beyond academics.
- Boosted students' reading comprehension with creative teaching strategies.
- Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
- Created lesson plans and scheduled each day to promote maximum student engagement.
- Planned and organised classrooms that consistently facilitated positive learning experience.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Boosted student success by maximising individual learning, balancing group and individual instruction models to accommodate different academic levels.
Education
MA -
Mumbai University
Kalina, Maharashtra 2015.01 - 2015.01
BA - undefined
Mumbai University
Kalina, Maharashtra 2013.01 - 2013.01
Skills
- Influential communication
- Ethical governance
- Corporate social responsibility
- Quality assurance auditing
- Persuasive presentation
- Innovation cultivation
- Ethics and sustainability
- Strategic planning
- Department management
- Warm lead conversion
- Training and mentoring
- Employee training
Certification
CORE COMPETENCIES: Effective communication and presentation skills, Highly dedicated, motivated, committed and ambitious, Effective team player, highly organized and self-disciplined, Always ready and willing to learn new things from others IT / COMPUTER SKILLS: MS Office, Excel, Word, PowerPoint Self-Motivated, Positive Attitude, Open for Learning and Feedback, Patience to understand, Willpower to overcome hurdles, Hard Working
LANGUAGES
English
Hindi
Marathi
Konkani
HOBBIES AND INTERESTS
Travelling, Reading, Swimming, Listening to Music, Outdoor Activities (which includes Sports and Recreational activities)
Accomplishments
Proven ability to proactively address customer concerns related to Integration issues. Analytical thinking and attention to details on the issues raised and take proper corrective action.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Senior Executive Customer Integration and Application
DA-Desk FZE LLC
2016.09 - Current
Admin and Sales Secretary (Temporary Post)
Cratus Business Center
2016.02 - 2016.07
Cost Item Check and Voucher Processing (Temporary Post)
DA-Desk FZE LLC
2015.11 - 2016.02
MA -
Mumbai University
2015.01 - 2015.01
Telephone Operator - Communications Assistant
DA-Desk FZE LLC
2013.09 - 2015.09
BA - undefined
Mumbai University
2013.01 - 2013.01
Substitution Teacher
St. John the Baptist School Thane Mumbai
2012.06 - 2013.03