Sami Jamal
Dubai,India
Summary
Experienced Automotive Service Advisor with knack for delivering top-notch customer service and streamlining operations. Excel at diagnosing vehicle issues, coordinating repairs, and ensuring customer satisfaction. Consistently enhance service department efficiency and foster lasting client relationships through clear communication and problem-solving skills.
Overview
2025
2025
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
Automotive Service Advisor
Royal Tech Auto Services
Dubai, UAE
05.2024 - Current
- Improved customer satisfaction by providing insightful automotive advice.
- Managed vehicle repair schedules for efficient workflow.
- Boosted team morale with effective communication and leadership skills.
- Maintained accurate records to ensure seamless service delivery.
- Delivered detailed reports on vehicle condition to customers.
- Explained technical jargon in clear language to customers for better understanding.
- Responded to customer requests with friendly, knowledgeable service and support.
Automotive Service Advisor
Apostrophe Auto LLC
Dubai, UAE
09.2022 - 04.2024
- As an Automotive Service Advisor, I engage with customers, assess vehicle issues, schedule appointments, coordinate with technicians, address concerns, maintain detailed records, Identify upselling opportunities, and stay informed about automotive trends
- Coordinated with suppliers for timely parts delivery, enhanced repair speed.
Intern
BMW Bird Automotive
Delhi NCR, India
- Handling work at front desk
- Reception at the car
- Completed full vehicle inspections to check for leaks, damage or other issues of concern
- Troubleshot and diagnosed faults with vehicle systems and components using ICOM Next
Education
Intermediate -
Jamia Urdu Aligarh
Metric (10th) - undefined
Jamia Urdu Aligarh
Skills
Automotive diagnostics and repair
Customer relationship management
Service scheduling and workflow optimization
Sales and upselling techniques
Team leadership and mentoring
Time management and multitasking
Certification
- Automobile Technician Course, A, S&S Care Skills Academy, Noida, 6 Months
- Car Scanning, 14 Days workshop
Languages
English
Urdu
Hindi
Affiliations
• Certified by BMW Bird Automotive.
• Member of ROWE Performance Oil.
• Active participant in Dubai Autodrome motorsport events.
• Volunteer for automotive charity events, such as “Wheels for Hope.”
Timeline
Automotive Service Advisor
Royal Tech Auto Services
05.2024 - Current
Automotive Service Advisor
Apostrophe Auto LLC
09.2022 - 04.2024
Metric (10th) - undefined
Jamia Urdu Aligarh
Intern
BMW Bird Automotive
Intermediate -
Jamia Urdu Aligarh
Similar Profiles
Muhammad AsifMuhammad Asif
Team leader at ROYAL SWISS AUTO SERVICESTeam leader at ROYAL SWISS AUTO SERVICES
Alain GutierrezAlain Gutierrez
Auto Mechanic at Auto 2 Fleet Tech ServicesAuto Mechanic at Auto 2 Fleet Tech Services
AHMED HAMEDAHMED HAMED
Team Leader at Royal Swiss AutoTeam Leader at Royal Swiss Auto
Shanavas Syed MohamedShanavas Syed Mohamed
orthodontist and general dentistry at jumana medical centerorthodontist and general dentistry at jumana medical center
Ali AhmadAli Ahmad
Horeca Manager at Fablas Impex PVTHoreca Manager at Fablas Impex PVT