Sami Ullah
Sharjah,UAE
Summary
Loyal Team Player experienced in training and mentoring employees. Delivered high-quality service and consistent results through proactive task completion, strong interpersonal skills, and collaboration. Focused on problem-solving and embracing challenging new roles.
Overview
3
3
Languages
1
1
Certification
7
7
years of post-secondary education
18
18
years of professional experience
Work history
Project Manager
Shahid Technical Cont Co LLC
Sharjah, UAE
2019.06 - Current
- Working as Project manager on DU Telecom Network Installation & Operations Project within UAE.
- Responsible of installation, integration, testing commissioning of new infrastructures on Existing DU GPON network, Ensuring effective resource allocation with meticulous project scheduling.
- Facilitated transitions between project stages, ensuring seamless progression.
- Promoted team collaboration for more innovative solutions in projects.
- Strengthened stakeholder relationships through regular updates and effective communication.
- Delivered products and services in line with agreed arrangements and contracts.
- Fostered positive work environment, significantly enhancing team productivity.
- Mentored employees to maximize development potential.
- Implemented organisational policies for smooth service delivery.
Team leader - service delivery
Etisalat
Dubai, UAE
2015.06 - 2019.05
- Led service delivery team, ensuring efficient workflow and customer satisfaction.
- Utilized advanced technology tools (Comarch FSM, FOS, CBCM, ENRM, GIS, PMS, Locnet) to streamline processes and boost productivity levels.
- Coordinated between various departments to facilitate smooth operations.
- Provided exceptional leadership during challenging situations, maintaining high morale among team members.
- Maintained adherence to company policies and guidelines while providing services.
- Monitored call lists, ensuring all calls were handled in accordance with service standards.
- Sought customer feedback regularly, identifying areas of improvement and sharing with team.
- Delivered reliable, high-quality quality technical support to an average of [75 to 100] users daily.
- Answered user questions about hardware and software operation to help resolve problems.
- Followed technical documentation for accurate installation, maintenance and repair work.
Telecommunications engineer
Shahid Technical Cont Co LLC
Fujairah, UAE
2011.03 - 2015.05
- Collaborated on major GPON Optical Fiber telecommunications projects, ensuring successful completion within deadlines.
- Participated in Old legacy to GPON FTTH Migration project, ensured maximum uptime of telecommunication systems, minimizing service disruptions for clients.
- Conducted systems maintenance and troubleshooting, enhancing network performance and reliability.
- Resolved technical issues promptly, boosting customer satisfaction and service continuity.
- Coordinated installation of telecom equipment CPEs, strengthening communications infrastructure for clients.
- Troubleshot and repaired telephone, video conferencing and voicemail systems.
- Executed necessary service work at multiple client sites.
- Maintained high industry standards by complying with regulations and guidelines at all times.
- Developed training materials for junior staff members to improve team knowledge base and skills.
Technician in electrical systems
Specialized Contracting Co KSA
Madina Munawara, KSA
2008.07 - 2011.01
- Inspected and maintained electrical systems to ensure their efficient operation.
- Conducted thorough inspections of all electrical systems to maintain optimal functionality.
- Diagnosed faults within electrical circuits to improve performance.
- Diagnosed equipment faults and completed minor repairs using manufacturer manuals.
- Utilised various electrical tools and equipment for maintenance tasks.
- Improved the safety of the work environment with regular risk assessments.
- Completed all assigned jobs on time whilst maintaining high standards of workmanship.
- Trained junior staff members, ensured they adhered to all company policies and procedures.
- Guided apprentices in proper electrical maintenance methods to enhance their skills.
- Built cabinets, switches and electro-mechanical assemblies.
Education
Bachelor of Technology - Telecommunication
Preston University
Peshawar Pakistan 2002.02 - 2006.03
Associate's degree - Telecommunication
GPI Srisaleh
Haripur Pakistan 2000.03 - 2002.03
High School Diploma - Sciences
Jinnah Jame Public School
Haripur Pakistan 1998.02 - 1999.03
Skills
- PMP certification
- Project Management
- Resource scheduling
- Performance tracking
- Stakeholder Engagement
- Vendor relationship
- Client relations
- Decision making capacity
- Time management
- Meeting facilitation
- People Management
- Team Leadership
- Conflict Resolution
- Goal-Oriented approach
- Data privacy principles
Languages
English
Upper intermediate
Arabic
Elementary
Urdu
Native
Affiliations
- Reading Books, learning new technologies
Certification
PMP member (member ID 9533145)
Accomplishments
Customer Service Excilence Award from Etisalat in Feb-2017.
Excellent Enterprise service delivery acknowledgement in DU in June 2025.
Timeline
Project Manager
Shahid Technical Cont Co LLC
2019.06 - Current
Team leader - service delivery
Etisalat
2015.06 - 2019.05
Telecommunications engineer
Shahid Technical Cont Co LLC
2011.03 - 2015.05
Technician in electrical systems
Specialized Contracting Co KSA
2008.07 - 2011.01
Bachelor of Technology - Telecommunication
Preston University
2002.02 - 2006.03
Associate's degree - Telecommunication
GPI Srisaleh
2000.03 - 2002.03
High School Diploma - Sciences
Jinnah Jame Public School
1998.02 - 1999.03