SAMIA KAWSAR
Dubai
Summary
I am a hard-working individual keen to expand my career and personal growth. I possess excellent verbal and written communication skills and use this with my interpersonal skills to interact with different types of people. This allows me to take charge for independent tasks but also efficiently work in a team. Being able to remain organized under pressure is important to me as well which I credit to my ability to compartmentalize, adapt and learn which ensures that I remain a reliable presence who goes above and beyond. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
12
12
years of professional experience
Work History
Waitress
Wyndham Dubai,Deira
Dubai
07.2024 - Current
* Morning Buffet Breakfast set up and running operation smoothly
* A'la carte Dining & Buffet Lunch Serve
* Lobby Lounge
* Room service
* Spa & Pool Bar serving food
Waitress
Dubai Marine Beach Resort & Spa
Dubai, United Arab Emirates
06.2022 - 06.2024
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Warmly greeted guests upon arrival to create welcoming atmosphere
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
Waitress
Yahala Arabic Restaurant
Kuala Lumpur, Malaysia
08.2019 - 12.2020
- Multitasking was at the core of my role in a thriving and busy location where I had to maintain my priorities of customer service, serving food and drinks, and catering to guest requests
- I was also responsible for money-handling with both cash and card transactions
Tour Guide and seller
Tour.Com.BD
Dhaka, Bangladesh
12.2018 - 06.2019
- Tour Guide & Seller
- While I was single-handedly organizing tours, I was also in charge of advertising and brand management to encourage sales and revenue
- I was also a salesperson
- There were packages for International Tour & Air tickets to sell to customers
- I had to use my interpersonal skills and knowledge retention to deliver engaging and unforgettable experiences to our clients
Kitchen porter
Domus Lounge Bar & Restaurant
Nicosia, Cyprus
10.2015 - 01.2016
- Pivotal in the smooth operation of a lively restaurant in a location with high foot traffic
- High turnover meant the front of house was constantly relying on me to provide clean cutlery and utensils by efficiently managing my time in cleaning
Team member
Subway
Nicosia, Cyprus
03.2015 - 09.2015
- Responsible for food preparation so that the shift can run smoothly and ensured all items were always in stock and ready to use
Team member to Shift Manager
Nando's
Dhaka, Bangladesh
06.2012 - 12.2014
- My journey began as a waitress in charge of order handling, financial transactions and tending to guest needs
- These duties remained after my promotion to Shift Manager with additional duties
- My financial responsibilities increased as I had to audit the revenue from the previous night, fix any discrepancies and create a new cashier for the day
- I was in charge of the inventory, creating a stock report and actioning shortages
- Time management was essential as I was also in charge of rota creation for myself and colleagues
Education
Bachelor's Degree of Tourism & Hospitality -
Daffodil International University
Dhaka01.2013
Diploma in Food and Beverage production -
Institute of Hotel management & Hospitality
Dhaka01.2012
H.S.C Higher Secondary Certificate -
Pirojpur Govt. Women's College
Pirojpur01.2009
Secondary School Certificate -
Pirojpur Govt. Girls High School
Pirojpur01.2007
Skills
- F&B upselling
- Reservations management
- Point of Sale system operation
- Health and Safety awareness
- Food presentation
- Strong communication
- Problem solving
- Menu knowledge
- Expert multitasker
- Table service
Language
English
Hindi
Religion
Muslim
Personal Information
- Date of Birth: 06/12/91
- Nationality: Bangladesh
Additionalinformation - Visastatus
Work visa
Additional Information
Currently working in WYNDHAM Dubai,Deira
Till 30th- December - 2024
Timeline
Waitress
Wyndham Dubai,Deira
07.2024 - Current
Waitress
Dubai Marine Beach Resort & Spa
06.2022 - 06.2024
Waitress
Yahala Arabic Restaurant
08.2019 - 12.2020
Tour Guide and seller
Tour.Com.BD
12.2018 - 06.2019
Kitchen porter
Domus Lounge Bar & Restaurant
10.2015 - 01.2016
Team member
Subway
03.2015 - 09.2015
Team member to Shift Manager
Nando's
06.2012 - 12.2014
Bachelor's Degree of Tourism & Hospitality -
Daffodil International University
Diploma in Food and Beverage production -
Institute of Hotel management & Hospitality
H.S.C Higher Secondary Certificate -
Pirojpur Govt. Women's College
Secondary School Certificate -
Pirojpur Govt. Girls High School