Samira Yaseen Al Buloshi
Sharjah,UAE
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Focused individual skilled in managing, securing and maintaining data. Smoothly prioritises tasks and identifies errors impacting data accuracy, completeness and use. Committed to verifying data integrity and practising confidentiality procedures.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Tour executive
Eram HR solution - EXPO City Dubai
Dubai, UAE
01.2023 - 03.2024
- Operated motorised vehicles and equipment following health and safety standards.
- Documented daily tour activities and prepared incident reports.
- Explained site requirements and tour procedures to participants.
- Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
Customer care executive and data entry
Pure Health
Dubai, UAE
11.2021 - 12.2022
- Greeting and welcoming customers
- Collecting required details to update in the system
- Label-up test tubes with unique barcodes and ensure the correct sample kit is with the right customer
- Sample scanning and tally
- Inventory control to manage stock availability
Data entry clerk
Emarat legal translation
Dubai, UAE
01.2015 - 01.2018
- Verified data accuracy and validity through regular audits.
- Sent completed entries to Data Managers for evaluation and final approval.
- Maintained accurate records by regularly reviewing and updating client files and databases.
- Trained junior staff on touch typing techniques to maintain quick completion.
Education
High School Diploma -
Informatics
Ajman, UAE 08.2013 - 04.2016
Skills
- Document production and editing
- Administrative support
- Effective under pressure
- Excellent communicator
- Strong customer service orientation
- Customer service expert
- Problem solver
- Microsoft Office
- Relationship-building
Languages
English
Fluent
Arabic
Elementary
Urdu
Native
Hindi
Fluent
Timeline
Tour executive
Eram HR solution - EXPO City Dubai
01.2023 - 03.2024
Customer care executive and data entry
Pure Health
11.2021 - 12.2022
Data entry clerk
Emarat legal translation
01.2015 - 01.2018
High School Diploma -
Informatics
08.2013 - 04.2016
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