Computer and office work
Samuel Ibrahim Kabilia
Security Officer
Dubai
Summary
Diligent and self-disciplined professional with 5years experience in security field and 3 years experience in customer service. Accomplished in providing unsurpassed support to demanding customers and clients. Efficiency driven and organized with team-oriented mentality and dedication to customer and client’s satisfaction. Well-versed in the field of customer care, security and administrative services. I endeavor to apply my experience & knowledge with a result-oriented and challenging company that recognizes hard work and quality of outcomes for a better career path towards continued growth and advancement.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Security Officer/CCTV Operator.
Gargash Hospital, Landmark Security Services.
Dubai
03.2022 - Current
- Authorised entrance papers, granting building access and recording arrival times to maintain security.
- Patrolled facilities to prevent crime and unruly behaviour.
- Inspected fire escapes, extinguishers and emergency lighting systems.
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
- Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
- Monitored suspicious activities in the property.
- Deal with patients or guest Lost and Found issues (Internal).
- Access control in and out of the premises.
- CCTV operations.
- Receiving calls from other departments.
- Assisting other department where necessary.
- Attending to Emergencies in and out of the premises.
Security Help Desk Officer.
Expo 2020, Transguard Group LLC.
Dubai
10.2021 - 02.2022
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Receiving and recording calls from guests.
- Redirecting calls from guests to the concern department including Police (Smart Police).
- Sending emails to various department depending on the issue.
- Acting close with Dubai Police on investigating on issues around expo.
- Directing lost guests by phone.
- Assisting other staffs where possible.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Created hazard-free environment by reporting on building damage and irregularities.
- Secured cash and valuables against on-property loss or interference during transport.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
CCTV Control Room Operator
Emaar Hospitality, Transguard Group LLC.
Dubai
08.2019 - 12.2020
- Recorded complaints, incidents and emergencies in software and on books.
- Receiving calls on complains or security related inquiries from guest or visitors.
- Managed efficient functioning and operation of CCTV viewing suite by maintaining and upgrading hardware and software on basis.
- Lost and found handling.
- Attending and solving guest complain in the premises.
- Monthly auditing of fire and safety systems/ equipment and recording the reports to the Fire and safety audit software.
- Recording daily activities on the systems and CCTV then send to management.
- Lost and found handling.
- Co-ordinating with other department on various issue possible.
- Replying emails to management.
- Acted as a Subject Matter Expert for CCTV-related investigations.
Security Supervisor
Emaar residence, Transguard Group LLC.
Dubai
08.2017 - 07.2019
- Clearly conveyed important messages and key information during handovers to security personnel.
- Receiving calls from residents on various issues.
- Replying emails from management and residents.
- Analysed CCTV to track thefts and compiled incident reports.
- Established clear processes to handle fire and security alarm activations.
- Liaised with emergency services to facilitate prompt medical and legal responses.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Worked in security control room to continuously monitor CCTV feeds.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Eliminated unauthorised access through effective employee and visitor screening.
- Identified safety risks by analysing reports and camera footage.
- Investigated alarms and incidents with rigorous evidence collection.
- Deploying security guards on the field.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Being on the front line when it come to emergency issues or any other incidents. Which led to fire extinguishing at South Ridges towers in 2018 after reporting to the management, Civil defense and Police.
Reception Security and CCTV Operator.
Jumeirah Beach Residence, Transguard Group LLC.
Dubai
12.2016 - 07.2017
- Handled not less than 80 calls per day to address customer inquiries and concerns.
- Attending and solving residents and guests issues physically or on a phone call.
- Replying to emails from management and residents on security related issues.
- Investigating on incidents.
- Follow up on issues around our environments.
- CCTV operations.
- Patrolling in and out of the premises for safety purposes.
- Lost and found handling.
- Monitored suspicious activities in the property and reporting them direct to authority.
- Lost and found handling.
- Stored items securely to minimise risk of loss and damage.
Concierge
Villa Rosa Kempinski Hotel
Nairobi
01.2012 - 12.2015
- Meet with guests and providing outstanding customer service.
- Receive and redirect emails, phone calls, packages, etc.
- Co-ordinating guests traveling plans by arranging for transportation to and from airport, train station and events for visitors.
- Answer phone calls and emails inquiries from potential guests in a timely and respectful manner.
- Act as a liaison between guests and any department necessary.
- Anticipate guests needs in order to accommodate them and provide unexceptional guests experience
- Worked closely with guests, some of VIP or celebrity status and always respected their privacy.
- Assessed reliability of information received, enhancing data accuracy.
- Demonstrated empathy when interacting with members of public.
- Respected individuals' privacy by adhering to strict data confidentiality policies.
- Collaborated with team to provide faultless service.
- Accurately maintained organised, updated files in digital and physical formats.
- Provided accurate information to help resolve queries and concerns.
- Provided each guest with a list of the resort's upcoming activities and events upon check-in.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
GED -
Burieruri High School
Meru, Kenya 01.2008 - 11.2011
Skills
Communication
Customer Service Skills
Computer Skills
Administrative Skills
Creativity
Interpersonal Skills
Teamwork Skills
Software
Opera
Outlook
MS Office (Word, Excel)
Website creating and designing
Hobbies
- Writing and reading football atticles in my website supersoccer.me
- Playing football
- Swimming
- Reading books
Additional Information
I have my personal Website by name supersoccer.me where i publish football atticles on free time.
Timeline
Security Officer/CCTV Operator.
Gargash Hospital, Landmark Security Services.
03.2022 - Current
Security Help Desk Officer.
Expo 2020, Transguard Group LLC.
10.2021 - 02.2022
CCTV Control Room Operator
Emaar Hospitality, Transguard Group LLC.
08.2019 - 12.2020
Security Supervisor
Emaar residence, Transguard Group LLC.
08.2017 - 07.2019
Reception Security and CCTV Operator.
Jumeirah Beach Residence, Transguard Group LLC.
12.2016 - 07.2017
Concierge
Villa Rosa Kempinski Hotel
01.2012 - 12.2015
GED -
Burieruri High School
01.2008 - 11.2011