SANA LATIF

• Worked as a front-facing Airport Services Agent, assisting Emirates passengers and providing professional customer service throughout the airport journey.
• Gained hands-on experience in Emirates flight boarding and terminal operations, ensuring smooth and efficient passenger handling.
• Coordinated with operational teams and followed Emirates procedures to support safe, accurate, and timely flight operations.

• Provided comprehensive passenger handling services across Check-in and Boarding operations at Terminals 1 and 2, supporting flights operated by multiple international airlines.
• Experienced in AS Connect for passenger processing and airport operations, ensuring accurate and efficient handling of check-in and boarding procedures.
• Proficient in TravelSky, with hands-on experience supporting Chinese airlines, while maintaining high standards of customer service and operational efficiency.

Dubai Airports and Kiosks

• Utilized consultative sales approach to identify and address customer needs, enhancing customer satisfaction.
• Promoted products and services to potential customers, effectively increasing engagement and interest.
• Achieving sales targets and contributing to overall team success.
• Maintaining in-depth knowledge of products and services offered ,as well as market trends and competition.

• Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
• Welcoming visitors at Alif Pavilion, guiding and explaining them about the pavilion.
• Managing the queue lines and the list of VIP visitors

• Conducted on call Surveys regarding the customer’s experience about the service, feedbacks on products, overall opinions on improvement of services, etc.
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Helped resolve client problems quickly with superior customer service.
• Worked on several projects as HSBC, Du, Etisalat, Virgin mobile and DEWA tracker study.