Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
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Sandesh Baral

Sandesh Baral

Dubai,United Arab Emirates

Summary

Highly motivated individual skilled in independent work and committed to excellence in performance-driven settings. Exceptional work ethic and professionalism, paired with strategic thinking and strong verbal communication abilities. Proficient in time management and experienced in utilizing MS Word and MS Excel to enhance productivity.

Overview

10
10
years of professional experience
22
22
years of post-secondary education

Work history

Head waiter

Salmontini Le Resto
Dubai, UAE
03.2024 - Current
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Ensured compliance with health and safety regulations within the restaurant premises.
  • Trained new staff members, promoting consistent service standards across the team.
  • Resolved customer complaints promptly, fostering a positive dining environment.
  • Communicated regularly with management regarding customer feedback and staff performance issues.
  • Managed staff rota to ensure adequate coverage during peak hours.
  • Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.

HEAD WAITER

The Lighthouse Restaurant
Abu Dhabi
01.2022 - 01.2024
  • Train and supervise waiters and waitresses to give high standards of service in terms of time, quality and personalization.
  • Supervise the mise-en-place of the assigned station to ensure a smooth service during operation.
  • Inspect table layouts in the station ensuring that they meet the standards set.
  • Check and ensures the serviceability of equipment and furniture.
  • Sell food and beverage so as to meet restaurant budgets.
  • Take food and beverage orders correctly.
  • Give wine service according to international practices.
  • Prepare flambe items, if offered by the restaurant, with showmanship and authenticity in preparation.
  • Control the inventory of cutlery and service equipment allotted to the station.
  • Assign duties ensuring equity of work.
  • Ensure that staff meets hygiene and discipline standards.

SENIOR SERVER

The Cheesecake Factory
Dubai, UAE
01.2018 - 05.2020
  • Trained junior waitstaff, leading to increased team performance.
  • Handled customer complaints professionally, resulting in satisfactory resolution.
  • Demonstrated deep knowledge of menu items, aiding in customer decision-making process.
  • Oversaw reservations, ensuring smooth flow of customers during peak hours.
  • Coordinated with other waitstaff for efficient workflow during busy periods.
  • Maintained high standards of food hygiene and customer service with strong quality and accuracy.

WAITER

More Cafe
Dubai
10.2015 - 11.2017
  • Greeting guests and taking drink and food orders.
  • Staying attentive to the needs of guests in the dining area.
  • Delivering food from the kitchen to the guests.
  • Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
  • Following health code standards with regards to the handling of food.
  • Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more.

Education

F&B Service Training -

Pacific Manpower Training Center
06.2002 - 09.2002

HIGH SCHOOL+2 - Economic science

Nawajagaran Higher Secondary School
Nepal
01.1999 - 01.2021

Skills


  • Ability to work without supervision
  • Desire to work in an enhancement-oriented environment
  • Work ethics
  • Professionalism
  • Active listening
  • Verbal communication
  • Time management
  • Strategic thinking
  • MS Word
  • MS Excel

Languages

English
Fluent
Arabic
Intermediate
Nepali
Native
Hindi
Fluent

Custom

I do hereby declare that the above-mentioned information is correct up to my knowledge and I will solely be responsible for any discrepancy found in them.

Timeline

Head waiter

Salmontini Le Resto
03.2024 - Current

HEAD WAITER

The Lighthouse Restaurant
01.2022 - 01.2024

SENIOR SERVER

The Cheesecake Factory
01.2018 - 05.2020

WAITER

More Cafe
10.2015 - 11.2017

F&B Service Training -

Pacific Manpower Training Center
06.2002 - 09.2002

HIGH SCHOOL+2 - Economic science

Nawajagaran Higher Secondary School
01.1999 - 01.2021

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Sandesh Baral