Sandra Sebastian
Sharjah,United Arab Emirates
Summary
Motivated and customer-focused professional with 5 months of experience as a Customer Service Host at a busy airport, complemented by a strong foundation in IT systems administration, networking, and Python programming. Possesses a diploma in Hospitality and Travel Management, blending technical proficiency with exceptional interpersonal skills to enhance passenger experiences. Demonstrated ability to manage high-pressure situations, resolve customer inquiries efficiently, and support operational excellence. Eager to leverage this unique combination of hospitality and technical expertise to contribute to dynamic teams within the aviation or travel industry.
Overview
4
4
years of post-secondary education
1
1
Certification
Work history
Customer service host
Bird Execujet Airport Service Pvt Ltd
, india
01.2025 - 05.2025
- Facilitate efficient check-in, boarding, and baggage handling processes in compliance with airline policies.
- Verify passenger identification and travel documents, ensuring accuracy and security.
- Manage ticket modifications including changes, cancellations, and upgrades.
- Make clear and timely public announcements regarding boarding procedures and gate changes.
- Oversee an orderly and timely boarding process, verifying boarding passes and assisting passengers with special needs.
- Provide support for passengers with missed flights, including rebooking and alternate travel arrangements.
- Offer accurate information regarding flights, gates, delays, and airport amenities.
- Deliver exceptional customer service and resolve passenger issues promptly and professionally.
Education
Diploma - Diploma in Networking
Network Academy
INDIA 04.2023 - 12.2023
Diploma - Aviation Hospitality and Travel Management
Transglobe School Of Logistics and Aviation
INDIA 01.2024 - 12.2024
Bachelor's degree - Bvoc Software Development
St. Michaels College
INDIA 08.2020 - 04.2023
Skills
- CCNA
- CCNP
- RHSC
- MCSC
- Communication
- Empathy
- Problem-solving
- Adaptability
- Time management
- CRM proficiency
- Teamwork
- Patience
- Product knowledge
- Conflict resolution
Languages
Malayalam
Native
English
Intermediate
Tamil
Fluent
Certification
- CRS Training Certification (AMADEUS)
- First Aid Certification from St. John Ambulance.
- Scientific and Technical Education Development Council (STED Council) - Transglobe Academy.
- Certification In AMADEUS Computer Reservation System - Airline Ticketing.
- CISCO Certified Network Professional (CCNP)
- NETWORK ACADEMY CISCO Certified Network Associate (CCNA)
- NETWORK ACADEMY RED HAT Certified Engineer (RHCE)
- NETWORK ACADEMY Microsoft Certified System Engineer (MCSE)
- NETWORK ACADEMY CYBER Security - NETWORK ACADEMY
- Python and Django Programming
Timeline
Customer service host
Bird Execujet Airport Service Pvt Ltd
01.2025 - 05.2025
Diploma - Aviation Hospitality and Travel Management
Transglobe School Of Logistics and Aviation
01.2024 - 12.2024
Diploma - Diploma in Networking
Network Academy
04.2023 - 12.2023
Bachelor's degree - Bvoc Software Development
St. Michaels College
08.2020 - 04.2023
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