Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Sandra Sebastian

Sharjah,United Arab Emirates

Summary

Motivated and customer-focused professional with 5 months of experience as a Customer Service Host at a busy airport, complemented by a strong foundation in IT systems administration, networking, and Python programming. Possesses a diploma in Hospitality and Travel Management, blending technical proficiency with exceptional interpersonal skills to enhance passenger experiences. Demonstrated ability to manage high-pressure situations, resolve customer inquiries efficiently, and support operational excellence. Eager to leverage this unique combination of hospitality and technical expertise to contribute to dynamic teams within the aviation or travel industry.

Overview

4
4
years of post-secondary education
1
1
Certification

Work history

Customer service host

Bird Execujet Airport Service Pvt Ltd
, india
01.2025 - 05.2025
  • Facilitate efficient check-in, boarding, and baggage handling processes in compliance with airline policies.
  • Verify passenger identification and travel documents, ensuring accuracy and security.
  • Manage ticket modifications including changes, cancellations, and upgrades.
  • Make clear and timely public announcements regarding boarding procedures and gate changes.
  • Oversee an orderly and timely boarding process, verifying boarding passes and assisting passengers with special needs.
  • Provide support for passengers with missed flights, including rebooking and alternate travel arrangements.
  • Offer accurate information regarding flights, gates, delays, and airport amenities.
  • Deliver exceptional customer service and resolve passenger issues promptly and professionally.

Education

Diploma - Diploma in Networking

Network Academy
INDIA
04.2023 - 12.2023

Diploma - Aviation Hospitality and Travel Management

Transglobe School Of Logistics and Aviation
INDIA
01.2024 - 12.2024

Bachelor's degree - Bvoc Software Development

St. Michaels College
INDIA
08.2020 - 04.2023

Skills

  • CCNA
  • CCNP
  • RHSC
  • MCSC
  • Communication
  • Empathy
  • Problem-solving
  • Adaptability
  • Time management
  • CRM proficiency
  • Teamwork
  • Patience
  • Product knowledge
  • Conflict resolution

Languages

Malayalam
Native
English
Intermediate
Tamil
Fluent

Certification

  • CRS Training Certification (AMADEUS)
  • First Aid Certification from St. John Ambulance.
  • Scientific and Technical Education Development Council (STED Council) - Transglobe Academy.
  • Certification In AMADEUS Computer Reservation System - Airline Ticketing.
  • CISCO Certified Network Professional (CCNP)
  • NETWORK ACADEMY CISCO Certified Network Associate (CCNA)
  • NETWORK ACADEMY RED HAT Certified Engineer (RHCE)
  • NETWORK ACADEMY Microsoft Certified System Engineer (MCSE)
  • NETWORK ACADEMY CYBER Security - NETWORK ACADEMY
  • Python and Django Programming


Timeline

Customer service host

Bird Execujet Airport Service Pvt Ltd
01.2025 - 05.2025

Diploma - Aviation Hospitality and Travel Management

Transglobe School Of Logistics and Aviation
01.2024 - 12.2024

Diploma - Diploma in Networking

Network Academy
04.2023 - 12.2023

Bachelor's degree - Bvoc Software Development

St. Michaels College
08.2020 - 04.2023
Sandra Sebastian