Santosh Dash
Abu Dhabi
Summary
Accomplished Head of Food and Beverage with extensive experience in managing high-volume dining operations and driving supply chain KPIs. Proven track record of boosting revenue, enhancing guest satisfaction, and implementing innovative marketing strategies. Expertise in budgeting, cluster management, and people management across prestigious establishments such as Sheraton Abu Dhabi Hotel & Resort, Bahi Ajman Palace & Ecos Dubai, and Ozen Reserve Bolifusi. Demonstrated ability to lead large teams, streamline operations, and achieve financial goals. Committed to sustainable practices and enhancing corporate social responsibility. Career goal is to leverage anextensive hospitality mindset and brand management skills to drive operational excellence in a leading global hospitality brand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HOD Food and Beverage
Sheraton abudhabi hotel & resort
08.2023 - Current
- Oversee and strategically manage eight F&B venues.
- Directed comprehensive performance management across financial metrics and KPIs.
- Spearheaded the most significant events in Abu Dhabi, achieving a 23% revenue boost.
- Orchestrated the development of 12 innovative yearly events, achieving a significant lift in sales revenue.
- Attained 95% compliance with LQA standards, enhancing guest satisfaction scores by 18%.
- Formulated 14 strategic promotions yielding AED 700K in revenue.
- Controlled financial resources of AED 21 Million with successful attainment of all revenue goals.
- Streamlined operations by ensuring seamless communication between kitchen and service teams.
- Partnered with eco-organizations to bolster conservation initiatives and support biodiversity.
Complex Food and Beverage Manager
Bahi Ajman Palace & Ecos Dubai
08.2021 - 08.2023
- Achieved a steady income flow of $1.5 million in 2021 and 2022.
- Implemented an incentive framework to boost guest rating scores by 18%.
- Strategically launched five novel initiatives, driving a 28% increase in engagement on direct booking and digital platforms.
- Boosted annual revenue by 8%, equating to $17 million growth from 2021 to 2022, leveraging strategic KPI monitoring and budgeting.
- Organized and initiated 10 marketing events across dual hotels leading to a 20% rise in sales.
- Maintained consistent adherence to operational protocols across all active divisions.
- Implemented an efficient roster system, enhancing staff utilization.
Operations Manager Food and Beverage
Ozen Reserve Bolifusi /Atmosphere Hotels & Resorts
10.2020 - 07.2021
- Oversaw the functioning of 90 water villas alongside multiple dining establishment activities.
- Directed planning and execution of 22 destination weddings, producing over $1.5M in revenue within 9 months.
- Oversaw beverage innovation projects, achieving a significant improvement in guest feedback metrics.
- Executed and monitored five promotional strategies, driving a 30% growth in visitor engagement.
- Oversaw operations across 5 bar locations, generating annual revenue exceeding $1.7 million.
- Executed tailored wedding and dining services with precision for high-end clients.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Tracked evolving market dynamics, implementing adaptive strategies.
- Enhanced supply chain workflows leading to improved customer satisfaction.
- Worked together with sales and marketing to synchronize operations with client needs.
- Enhanced cost-efficiency by reducing waste through new inventory procedures, realizing a 15% decrease.
Operations Manager Food and Beverage
Five Palm Jumeirah
02.2017 - 07.2020
- Supervised a diverse workforce of 84 team members across multiple venue sites.
- Boosted revenue by 40% in three months via strategic planning and executing four major promotions.
- Increased state performance by boosting metrics from 78% to 85% within two years.
- Built a dynamic team skilled in maintaining 5-star lifestyle service standards.
- Oversaw revenue, profit margins, and budget management.
- Oversaw nightly bar operations in a high-volume nightclub environment.
- Implemented sustainable practices, reducing environmental impact and enhancing corporate social responsibility.
- Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
- Designed and implemented strategies to enhance staff productivity.
Bar & Venue Manager
Sheraton grand
09.2014 - 01.2017
- Designed and developed SOP, checklists, service sequences, and layouts for optimal efficiency.
- Established strict health and safety measures to protect guests and team.
- Spearheaded seamless event execution from initial planning to completion, enhancing client satisfaction.
Assistant Bar Manager
Atlantis the palm
02.2012 - 01.2013
Team leader
Atlantis the palm
09.2011 - 02.2012
Bar Team leader
Atlantis the palm
10.2008 - 09.2011
Education
Bachelor - Wset level 3.
WSET
12.2012
MBA - Graduate Degree in Hospitality Management with a specialization in Restaurant & Bar Operations
National College of Hotel Management
12.2005
Skills
- Integrated Marketing Leadership
- Financial Oversight
- Optimizing Supply Chain Key Metrics
- Fast-Paced Restaurant Operations
- Guest-Focused Attitude
- Financial Resource Allocation
- Personnel Oversight
- Customer Engagement Initiatives
- Critical Thinking Skills
- Collaborative Teamwork
- Strategic Decision Making
- Challenge Mitigation
Certification
WSET LEVEL 3
Languages
English
Websites, Portfolios and Profiles
https://www.linkedin.com/in/santosh-dash-24719368/
Personal Information
Title: Director Food and Beverage
Hobbies and Interests
- Reading books
- Traveling
- Attending global food and beverage marketing trends
- Spending time with my family and friends
Timeline
HOD Food and Beverage
Sheraton abudhabi hotel & resort
08.2023 - Current
Complex Food and Beverage Manager
Bahi Ajman Palace & Ecos Dubai
08.2021 - 08.2023
Operations Manager Food and Beverage
Ozen Reserve Bolifusi /Atmosphere Hotels & Resorts
10.2020 - 07.2021
Operations Manager Food and Beverage
Five Palm Jumeirah
02.2017 - 07.2020
Bar & Venue Manager
Sheraton grand
09.2014 - 01.2017
Assistant Bar Manager
Atlantis the palm
02.2012 - 01.2013
Team leader
Atlantis the palm
09.2011 - 02.2012
Bar Team leader
Atlantis the palm
10.2008 - 09.2011
MBA - Graduate Degree in Hospitality Management with a specialization in Restaurant & Bar Operations
National College of Hotel Management
Bachelor - Wset level 3.
WSET
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