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Dynamic and results-driven professional with extensive experience at Grub Shack Restaurant, excelling in inventory management and customer service. Proven ability to lead teams and enhance guest satisfaction through effective problem resolution and staff training. Committed to maintaining health compliance and delivering exceptional dining experiences. Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work.

Management professional with 11 years of experience in operational efficiency and customer satisfaction. Expert in team leadership, conflict resolution, and process improvement, driving significant sales growth and cost reductions. Passionate about fostering collaborative environments and delivering exceptional guest experiences.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

I was part of a team of 8 employees who won Best Customer Service Award at Rocky Mountain Chocolate Factory for year 2013 from over 300 stores from all over the USA. I was appointed a floor and staff supervisor in Organic Supermarket, Dublin, Ireland for my calm approach to stressful situations and always positive attitude towards work, employees and customers. Most of my work is very customer care oriented and I genuinely enjoy working with customers and staff alike.

Dynamic restaurant management professional with 17 years of experience specializing in operational excellence and customer engagement. Proven track record in managing high-volume restaurant operations, including successful openings and daily service oversight. Adept at training and mentoring staff to deliver exceptional service while maintaining compliance with health and safety standards. Skilled in strategic planning, cost control, and implementing sustainable practices that enhance both business performance and environmental responsibility. Proficient in leveraging technology to streamline operations and improve guest experiences, passionate about fostering a vibrant restaurant environment through effective leadership and innovative strategies.

SANTOSH RAO

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B.Sc. Hotel Management -

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RESTAURANT ASSISTANT MANAGER

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B.Sc. Hotel Management -

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