Saran Murad
Dubai,UAE
Summary
Demonstrated expertise in interpersonal communication and client relationship management. Proficient in customer service practices, with a track record of effectively addressing client inquiries and resolving issues. Focused on utilizing and advancing skills in client management and problem-solving.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work history
CLIENT RELATIONSHIP EXECUTIVE
VICTORY LINE FINANCIAL SERVIES
UAE , UAE
2025.06 - 2025.12
- Delivered exceptional customer service by assisting clients with financial inquiries and providing clear, personalized guidance.
- Built and maintained strong client relationships, ensuring a welcoming and professional experience during every interaction.
- Demonstrated excellent communication and listening skills to understand client needs and provide suitable financial solutions.
- Collaborated with team members to ensure efficient service delivery and smooth client experience.
- Ensured confidentiality and trust when handling sensitive financial information.
- Adapted quickly to different client personalities, demonstrating patience, empathy, and strong interpersonal skills.
Client Relations Associate
Edge Business Solutions
Islamabad
2020.07 - 2024.08
- Managed over 50 daily calls and emails for insurance customer database.
- Reinforced quality control standards to enhance customer interactions.
- Established strong relationships with mortgage brokers and company agents.
- Promoted upselling by leveraging product knowledge to identify customer needs.
Lounge Operations Supervisor
Etihad Airways
Abu Dhabi, UAE
2014.05 - 2020.07
- Increased client spend through effective upselling of packages and upgrades in lounge areas.
- Supervised lounge operations to maintain high satisfaction and revenue standards.
- Ensured compliance with passenger handling procedures in alignment with Etihad's policies and UAE laws.
- Managed daily financial requirements, ensuring timely stock orders and availability.
- Led a team of 12-15 staff members, fostering motivation for exceptional guest services.
- Coordinated with gate staff to enable smooth operations for premium and VIP guests.
- Conducted performance appraisals to enhance service delivery effectiveness.
Education
Bachelor's degree -
UNIVERSITY OF SUNDERLAND, UNITED KINGDOM
LONDON, UNITED KINGDOMSkills
- Telecommunications etiquette
- Resilience in stressful situations
- Understanding of industry regulations
- Communicating complex information
- Client satisfaction management
- Knowledge of crm systems
- Empathy and understanding
- Contractual understanding
- Proactive attitude
- Client support
- Client onboarding
Certification
DIPLOMA IN HOTEL MANAGEMENT LEVEL 4 - CTH UNITED KINGDOM
ADVANCED DIPLOMA IN HOTEL MANAGEMNT LEVEL 5 - CTH UNITED KINGDOM
IELTS - BAND 7.5 OVERALL
INTERNSHIP FOR 03 MONTHS - STANDARD CHARTERED BANK
CUSTOMER RELATIONSHIP OFFICER INTERNSHIP - FRONTIER FOUNDATION FOR BLOOD TRANSFUSION
FRONT OFFICER TRAINEE 04 MONTHS - PEARL CONTINENTAL HOTEL
CUSTOMER SERVICE REPRESENTATIVE TRAINING 04 MONTHS - TRAVELS AND TOURS LTD
VISA STATUS
Visa status: Spouse
REFERENCES
Available on request.
Timeline
CLIENT RELATIONSHIP EXECUTIVE
VICTORY LINE FINANCIAL SERVIES
2025.06 - 2025.12
Client Relations Associate
Edge Business Solutions
2020.07 - 2024.08
Lounge Operations Supervisor
Etihad Airways
2014.05 - 2020.07
Bachelor's degree -
UNIVERSITY OF SUNDERLAND, UNITED KINGDOM