SARATHCHANDRAN S
ABUDHABI,UAE
Summary
Accomplished Customer Service Representative of years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Well-qualified quality analyst proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work history
Customer service representative
BLS INTERNATIONAL SERVICE LTD
ABU DHABI, UAE
2022.06 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Built customer rapport by providing friendly, genuine service, increasing customer retention .
Call quality analyst
AABASOFT TECHNOLOGIES
COCHIN, INDIA
2016.12 - 2022.05
- Enforced clerical team compliance with industry best practices and internal policies.
- Oversaw recruitment for clerical staff, accounting and operations teams.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Evaluated performance of clerical workers against company standards.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Identified skills gaps and arranged relevant training to upskill clerical team.
Education
Diploma of Education - AIRCRAFT MAINTENCE ENGINEERING
SOUTHERN COLLEGE OF ENGG. & TECHNOLOGY
KERALA , INDIASkills
- Sales enquiry handling
- Staff education and training
- Professional demeanour
- Strong customer service orientation
- Data acquisition
- Invoicing and receipts
- Customer service expert
- Cash handling
- Freshdesk
- Customer sales support
- Basic computer knowledge
- Adaptive team player
- Cash and card processing
Additional Information
- Establish and monitor the standards or customer service in the company. Network with various departments and groups that are involved in customer support, orders, and processing. Ensure maximized productivity and minimized costs. + Encourage and motivate team members for continuance of quality service delivery. Troubleshoot issues with customer dealings and resolve through SOP.-_-_-_ Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly.G
Languages
English
Intermediate
Hindi
Intermediate
Tamil
Intermediate
Malayalam
Intermediate
Timeline
Customer service representative
BLS INTERNATIONAL SERVICE LTD
2022.06 - Current
Call quality analyst
AABASOFT TECHNOLOGIES
2016.12 - 2022.05
Diploma of Education - AIRCRAFT MAINTENCE ENGINEERING
SOUTHERN COLLEGE OF ENGG. & TECHNOLOGY