Sarra Yamina Bachatene
Abu Dhabi,UAE
Summary
Dependable travel professional skilled in delivering positive passenger experiences. Committed to first-class safety standards through rigorous checks and preparations. Motivated team player working proactively to provide exceptional service.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Cabin crew member
Etihad Airways
Abu Dhabi, UAE
10.2023 - Current
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Regularly monitored cabin throughout flight to verify security.
- Prepared cabin and passengers for safe landing.
- Greeted passengers upon boarding and exiting aircraft.
- Addressed questions and resolved issues and complaints.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
BROKER
Real Estate Masters
Dubai, UAE
03.2023 - 11.2023
- Protected client interests, researching all possibilities for favored outcomes.
- Supported sales, brokers, consultants and underwriters in marketing and sales activities.
- Negotiated favorable terms and agreements with clients, maximizing profitability for client satisfaction.
- Analyzed trading strategies' performance, identifying areas for improvement and optimizing portfolio returns.
- Built positive investor and supplier relations, aiding stability and growth.
- Analysed trading strategies' performance, identifying areas for improvement and optimising portfolio returns.
- Advised clients on current prices and potential opportunities in different markets.
Cabin crew
Air Arabia
Abu Dhabi, UAE
03.2022 - 02.2023
- Customer service.
- Greeted passengers upon boarding and exiting aircraft.
- Maintained calmness and composure during emergency situations.
- Helped passenger with diverse comfort requests and answered questions.
- Met passengers at entrance, verified tickets and directed individuals to locations.
Cabin crew Trainer
Fly Fra
Algeria, Algeria
12.2017 - 04.2020
- Grooming guidance
- Used extensive practical experience with exceptional communication skills to deliver professional, engaging training sessions, achieving [Result].
- Closely managed equipment inventories, ensuring thorough replenishment as needed for smooth-running training schedules.
- Evaluated current training programs and advised on potential improvements.
Ground staff agent
Swissport
Algeria, Algeria
01.2017 - 12.2017
- Check in agent
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Performed boarding gate duties in line with airline schedule.
- Verified customer passports and documentation to travel.
Cabin crew
Emirates Airline
Dubai, UAE
08.2014 - 11.2016
- Customer Service
- Assessed emergency equipment and first aid kits ahead of travel.
- Performed rigorous pre-flight security checks ahead of take off.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
Education
Clinic Psychology - Sociology and Psychology
University of Bouzereah
Algeria 01.2013 - 01.2015
Baccalaureate - Foreign Languages
Seddik Abdellah hight school
Skills
- Commercial awareness
- Good communication and stress management
- Work effectively under pressure
- Respectful of rules, standards and procedures and decision-making
- Like challenges and exceeding goals
- Organization and planification
Languages
English-Fluent
Fluent
French-Native
Native
Arabic-Native
Native
Custom
- Sports - Volleyball
- Reading - Self-development
Affiliations
- Reading
- Painting
Timeline
Cabin crew member
Etihad Airways
10.2023 - Current
BROKER
Real Estate Masters
03.2023 - 11.2023
Cabin crew
Air Arabia
03.2022 - 02.2023
Cabin crew Trainer
Fly Fra
12.2017 - 04.2020
Ground staff agent
Swissport
01.2017 - 12.2017
Cabin crew
Emirates Airline
08.2014 - 11.2016
Clinic Psychology - Sociology and Psychology
University of Bouzereah
01.2013 - 01.2015
Baccalaureate - Foreign Languages
Seddik Abdellah hight school
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