Satheesh Sathyan
Al Karama
Summary
Accomplished in enhancing customer satisfaction and streamlining reservation processes, I leveraged my expertise in Sabre Software and exceptional communication skills at City Palace Hotel to significantly improve booking efficiency. My proactive approach in accommodation planning and problem-solving has consistently delivered superior service, driving positive outcomes and customer engagement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Reservation Agent
City Palace Hotel
2020.12 - 2024.07
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Worked closely with front desk to achieve full occupancy of property.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Handled reservations and answered questions from interested patrons for busy 120-room hotel.
Reservation Assistant
Hotel Horizon
2016.03 - 2019.12
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Generated and reported performance metrics to management to inform decision-making.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Provided customers with information about availability and pricing.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Handled reservations and answered questions from interested patrons for busy 98-room hotel.
Tour Executive
Tharians Tours And Travels
2010.01 - 2011.12
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to number people on scheduled tours.
- Researched information on place to provide accurate, detailed tours.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Worked closely with management staff to create new and lucrative tours.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Checked tour vehicles for cleanliness, safety and functionality.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Established positive relationships with tour members through fun and engaging conversation.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Guided groups of up to people on scheduled tours.
- Guided groups of up to 60 people on scheduled tours.
Front Office Executive
KTDC Tea County
2006.08 - 2009.12
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Arranged and executed number major corporate and sales meetings annually and secured solid and professional business commitments from top quality venues and vendors.
- Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
- Established administrative work procedures to track staff's daily tasks.
- Managed hundreds of phone and email correspondence and handled incoming and outgoing mail and faxes.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Arranged and executed 10 major corporate and sales meetings annually and secured solid and professional business commitments from top quality venues and vendors.
Education
Bachelor of Science - Hotel Management
Bachelor Of Science Hotel Management
Alwar, Rajasthan, INDIA06.2015
No Degree - Hotel Management
Food Craft Institute Government of India
Kottayam, Kerala, INDIA06.2005
Skills
- Hotel accomodations
- Record preparation
- Travel bookings
- Cost Planning
- Travel Planning
- Reservation Confirmation
- Problem-Solving
- Computer Reservation Software
- Payment Processing
- Cash Handling
- Microsoft Office
- Hotel booking
- Group Travel
- Travel insurance
- Tour Package Creation
- Customer Service
- Sabre Software
- Time Management
- Transportation information
Certification
Computer Reservation System (CRS) Amadeus,Sabre,Galileo
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Reservation Agent
City Palace Hotel
2020.12 - 2024.07
Reservation Assistant
Hotel Horizon
2016.03 - 2019.12
Tour Executive
Tharians Tours And Travels
2010.01 - 2011.12
Front Office Executive
KTDC Tea County
2006.08 - 2009.12
Computer Reservation System (CRS) Amadeus,Sabre,Galileo
Bachelor of Science - Hotel Management
Bachelor Of Science Hotel Management
No Degree - Hotel Management
Food Craft Institute Government of India
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