Seba Alex
Dubai,UAE
Summary
Dedicated professional with expertise in fleet and operations coordination, onboarding support, and HR documentation. Proficient in inventory management and quality checking, complemented by strong skills in process training. Adept at utilising MS Excel and MS Office to enhance communication and team coordination. Committed to leveraging these competencies to drive operational efficiency and support organisational goals.
Detail-focused professional with background in operational coordination and process improvement. Capable of streamlining workflows to enhance productivity and ensure seamless project execution. Skilled in problem-solving and team collaboration to drive organisational success.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work history
Operation Coordinator
Gazmin Delivery Service
Dubai
2025.01 - 2026.04
- Oversaw bike fleet operations, including allocation, maintenance, and downtime management.
- Resolved rider inquiries while managing inventory distribution of helmets, uniforms, and equipment.
- Maintained rider documentation and Excel records for effective tracking and reporting.
- Monitored compliance with mulkiya insurance and licensing
- Ensured operational inventory accuracy to facilitate smooth daily fleet performance.
Human Resources Intern
Fortis Hospital
Vasantkunj, New Delhi
2025.04 - 2025.06
- Assisted in recruitment: job posting, screening, and interview coordination.
- Maintained and updated employee HR records and personal files.
- Supported onboarding: document verification, orientation planning, and ID creation.
- Drafted HR letters: offer, joining, transfer, and reliving letters.
Quality Checker cum Process Trainer
SDM Process Solution Pvt.Ltd
Gurgaon
2021.04 - 2025.02
- Audited various types of medical documents.
- Provided regular feedback and performance assessments to indexing agents.
- Allocated daily work queues to indexers to ensure smooth operations.
- Offered floor support to team members, fostering motivation and engagement.
- Conducted process training sessions for new hires.
- Shared feedback with trainees before, during, and after the training period.
- Monitored and tracked the performance of new and existing team members.
- Delivered refresher training sessions when needed to maintain quality standards.
- Prepared and submitted comprehensive training reports to management.
Process Associate
Genpact India Pvt.Ltd
Gurgaon
2019.03 - 2021.03
- Handling of client’s queries.
- Great experience in four lines of business as Property, Liability, Worker compensation and Auto insurance.
- Daily reporting of setup data.
- Maintaining high productivity level and quality as per process requirements.
- Giving process training to new hires and handling queries.
- Motivate and engages team members.
- Answering advisors' inquiries.
- Mail to advisor if need any outstanding requirement.
- Giving process training to new hires & handling queries.
- Auditing their processed items.
Education
MBA -
CUSAT University
Kerala, IndiaBBA - undefined
Kerala University
Kerala, IndiaHigher Secondary - undefined
Kerala State Education Board
Kerala, IndiaSSLC - undefined
Kerala State Education Board
Kerala, IndiaSkills
- Fleet & Operations Coordination
- Onboarding Support & HR Documentation
- Inventory Management
- Quality Checking & Process Training
- MS Excel & MS Office
- Communication & Team Coordination
Languages
English
Hindi
Malayalam
Declaration
I hereby declare that all the details furnished above are true and the best of my knowledge.
Timeline
Human Resources Intern
Fortis Hospital
2025.04 - 2025.06
Operation Coordinator
Gazmin Delivery Service
2025.01 - 2026.04
Quality Checker cum Process Trainer
SDM Process Solution Pvt.Ltd
2021.04 - 2025.02
Process Associate
Genpact India Pvt.Ltd
2019.03 - 2021.03
BBA - undefined
Kerala University
Higher Secondary - undefined
Kerala State Education Board
SSLC - undefined
Kerala State Education Board
MBA -
CUSAT University