Sethu Harinathan
Alappuzha
Summary
Seeking Supervisory Manager role in customer services and vendor management, including management of retail shop.
Overall experience – Over 10 years’ experience in managing Retail customer care services Current profile at – Retail Outlet floor management and in-charge of Cash Settlements Professional Skill – Commerce Graduation; Computer Science basics, Tally Comprehensive (Certificate No. 906595614)
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
Work History
SHOP IN CHARGE
AMICUS HOME SHOPEE
6 2023 - Current
- Monitoring and Supervising the customers on Floor
- Order management and customer delivery management
- Invoice billing, Ledger reconciliation and Cash Management
- Coordinate with respective companies for technical assistance and replacements
DISTRIBUTOR SALES OFFICER
VISAR ENTERPRISES
08.2022 - 06.2023
- Analyse the Credit and paying capacity of Retail shops
- Visiting retail points in given area regularly and take orders
- Coordinating sales activities in given area
SERVICE IN CHARGE (ALL KERALA)
SUNFLAME ENTERPRISES PVT. LTD
01.2019 - 08.2022
- Supervising and coordinating all customer and dealer complaints regarding product
- Monitoring the activities of Service Centres in Kerala
- Visiting retail market across the state with sales team and help them to increase sales by giving service support on time
Customer Care manager
PANAZAN ENTERPRISES PVT. LTD.
07.2013 - 12.2018
- Registering and follow up of all customer complaints
- Monitoring the status of complaints registered, in time based
- Taking feedbacks from customers after resolving the complaints and analyzing them to make it better to make customer happy
- Strict checking of stocks
- Raise complaints and report them to concerned company officials for resolution
Education
B. Com -
Rabindranath Tagore University
01.2022 - 12.2022
HSE - Computer Science
T. D. H. S. S. Thuravoor
01.2008 - 12.2008
SSLC - undefined
VHSS Kanichukulangara
01.2006 - 12.2006
Skills
Customer Services
References
Available on request
Personal Information
- Date of Birth: 10/14/90
- Marital Status: Single
Timeline
DISTRIBUTOR SALES OFFICER
VISAR ENTERPRISES
08.2022 - 06.2023
B. Com -
Rabindranath Tagore University
01.2022 - 12.2022
SERVICE IN CHARGE (ALL KERALA)
SUNFLAME ENTERPRISES PVT. LTD
01.2019 - 08.2022
Customer Care manager
PANAZAN ENTERPRISES PVT. LTD.
07.2013 - 12.2018
HSE - Computer Science
T. D. H. S. S. Thuravoor
01.2008 - 12.2008
SSLC - undefined
VHSS Kanichukulangara
01.2006 - 12.2006
SHOP IN CHARGE
AMICUS HOME SHOPEE
6 2023 - Current
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