Sethu Harinathan
Alappuzha
Summary
Seeking Supervisory Manager role in customer services and vendor management, including management of retail shop.
Overall experience – Over 10 years’ experience in managing Retail customer care services Current profile at – Retail Outlet floor management and in-charge of Cash Settlements Professional Skill – Commerce Graduation; Computer Science basics, Tally Comprehensive (Certificate No. 906595614)
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
Work History
SHOP IN CHARGE
AMICUS HOME SHOPEE
6 2023 - Current
- Monitoring and Supervising the customers on Floor
- Order management and customer delivery management
- Invoice billing, Ledger reconciliation and Cash Management
- Coordinate with respective companies for technical assistance and replacements
DISTRIBUTOR SALES OFFICER
VISAR ENTERPRISES
08.2022 - 06.2023
- Analyse the Credit and paying capacity of Retail shops
- Visiting retail points in given area regularly and take orders
- Coordinating sales activities in given area
SERVICE IN CHARGE (ALL KERALA)
SUNFLAME ENTERPRISES PVT. LTD
01.2019 - 08.2022
- Supervising and coordinating all customer and dealer complaints regarding product
- Monitoring the activities of Service Centres in Kerala
- Visiting retail market across the state with sales team and help them to increase sales by giving service support on time
Customer Care manager
PANAZAN ENTERPRISES PVT. LTD.
07.2013 - 12.2018
- Registering and follow up of all customer complaints
- Monitoring the status of complaints registered, in time based
- Taking feedbacks from customers after resolving the complaints and analyzing them to make it better to make customer happy
- Strict checking of stocks
- Raise complaints and report them to concerned company officials for resolution
Education
B. Com -
Rabindranath Tagore University
01.2022 - 12.2022
HSE - Computer Science
T. D. H. S. S. Thuravoor
01.2008 - 12.2008
SSLC - undefined
VHSS Kanichukulangara
01.2006 - 12.2006
Skills
Customer Services
Inventory Management
Vendor Distributor Management
Finance
Customer Retail Floor Management
Stock Taking system update
Credit Analysis and Collection
Ledger, Cash and Daily closure checks
Post Sales services Feedback Analysis
Damaged Goods Mgt with companies
Sales Support and coordination
Bank Reconciliation
Invoice and Payment entries
Complaint and Ticket Management
Order Management with Companies
Goods Delivery Management
MS Office skills
References
Available on request
Personal Information
- Date of Birth: 10/14/90
- Marital Status: Single
Timeline
DISTRIBUTOR SALES OFFICER
VISAR ENTERPRISES
08.2022 - 06.2023
B. Com -
Rabindranath Tagore University
01.2022 - 12.2022
SERVICE IN CHARGE (ALL KERALA)
SUNFLAME ENTERPRISES PVT. LTD
01.2019 - 08.2022
Customer Care manager
PANAZAN ENTERPRISES PVT. LTD.
07.2013 - 12.2018
HSE - Computer Science
T. D. H. S. S. Thuravoor
01.2008 - 12.2008
SSLC - undefined
VHSS Kanichukulangara
01.2006 - 12.2006
SHOP IN CHARGE
AMICUS HOME SHOPEE
6 2023 - Current