Shabeer Muhammad
Dubai
Summary
Accomplished Credit and Collection Specialist with over 12 years of expertise in financial analysis and accounts receivable management. Proven ability to develop effective collection strategies that drive successful debt recovery while maintaining strong client relationships. Exceptional communication skills, combined with proficiency in MS Office and robust capabilities in data analysis, payment plan negotiation, account reconciliation, and report preparation. Dedicated to optimizing debt recovery processes and enhancing financial operations to contribute significantly to overall business success.
Overview
15
15
years of professional experience
Work History
Senior Credit And Collection Specialist
Sea Star Engineering LLC
01.2025 - Current
- Delivered regular cash forecasting and aging analysis reports to senior management for strategic planning and performance reviews.
- Implemented a client segmentation strategy for prioritizing high-risk accounts, improving recovery rates across aged receivables.
- Oversaw portfolio of key accounts, ensuring minimal bad debt exposure and optimal cash collection performance.
- Led cross-departmental collaboration with Finance, Legal, and Sales to resolve complex disputes and secure timely payments
- Strengthened relationships with key clients by proactively managing billing disputes and negotiating customized repayment solutions.
- Coordinated with legal teams to escalate severely overdue cases, including initiating legal proceedings.
- Maintained and updated the aging report daily to monitor and prioritize collection efforts across all account segments.
- Maintained a strong collection documentation trail to support audits and internal compliance reviews.
- Generated and issued accurate invoices for key accounts, ensuring timely billing in alignment with contract terms and supporting smooth payment cycles.
Credit and collection Specialist
Otis L .L .C
08.2016 - 12.2024
- Managed and optimized overdue account collections, improving cash flow
- Facilitated timely payments by establishing compliant agreements with clients and debtors
- Generated detailed reports for management review, enhancing recovery efficiency
- Establishing, reviewing and maintaining credit policies and procedures
- Ensuring the certification of payments starting from the initiation of the contract, and constant follow up
- Continuous payment follow up, include on-site visits and payment collection
Collection Team Leader
Du-Emirates Integrated Telecommunications
10.2012 - 07.2016
- Managed team of up to 20 employees
- Identified and nurtured employees' strengths and growth areas
- Delivered continuous coaching and feedback to employees
- Set goals and prioritised tasks effectively
- Set expectations with employees, achieving organisational Service Level Agreements
- Motivated employees and introduced new collections techniques to enhance organisational performance
- Conducted monthly business reviews with management to discuss efficiency and productivity
- Developed training for new team members to meet targets and enhance soft skills
Collection Assistant
Du-Emirates Integrated Telecommunications
05.2011 - 10.2012
- Telephoned customers to ensure timely payment reminders
- Resolved customer queries and educated on new payment methods
- Managed entire debt collection portfolio using designated support framework
- Created procedures for obtaining necessary information and scheduling tasks for recovery
- Assisted customers in financial difficulties by arranging manageable repayment schedules
Telesale Agent (Abu Dhabi)
Etisalat
04.2010 - 03.2011
- Delivered exceptional customer service through professional telephone communication
- Efficiently managed multiple responsibilities at once
- Worked effectively both independently and within team environments
- Skilled in fostering connections with varied types of people
- Transformed complicated details into clear messages
Education
B.COM - Accounting and Finance
University Of Hazara
Senior Secondary Education -
Sunrise English Private School
Skills
- MS Office
- Collection strategy development
- Debt recovery
- Data analysis capability
- Payment plan negotiation
- Account reconciliation
- Report preparation
- Cash Collection
Accomplishments
Most valuable player in collections for the month of August.
Most valuable player in collections for the month of September.
Affiliations
- Cricket
- Football
- Racing
Languages
English
Fluent
Arabic
Upper intermediate
Hindi
Fluent
Urdu
Fluent
Timeline
Senior Credit And Collection Specialist
Sea Star Engineering LLC
01.2025 - Current
Credit and collection Specialist
Otis L .L .C
08.2016 - 12.2024
Collection Team Leader
Du-Emirates Integrated Telecommunications
10.2012 - 07.2016
Collection Assistant
Du-Emirates Integrated Telecommunications
05.2011 - 10.2012
Telesale Agent (Abu Dhabi)
Etisalat
04.2010 - 03.2011
Senior Secondary Education -
Sunrise English Private School
B.COM - Accounting and Finance
University Of Hazara
Personal Information
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