Shadi Abu Sulaiman
Dubai
Summary
With more than 16 years of dedicated expertise in Healthcare Applications, I boast a stellar track record in Healthcare Information System Operation, System Implementation, and Project Management. My profound experience encompasses comprehensive knowledge of Healthcare Facilities, coupled with a deep understanding of the intricate workflows within hospital and multi-clinics environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager - Digital Healthcare
MEMITS Solutions LLC
09.2021 - Current
- Improve operational management systems, processes, and best practices
- Collaborate with stakeholders, including healthcare professionals, customers, and internal teams, to gather and prioritize product requirements based on user feedback and market research
- Resolve help desk escalations, provide direct user support by handling help desk or service desk escalations! Work closely with cross-functional teams, including development, design, quality assurance, and marketing, to drive product development from concept to launch, ensuring timely delivery and quality execution
- Proactively coordinating projects and acting as central point of contact for the project team including client, facilitators, director, and project assistants
- Build and maintain strong relationships with key stakeholders, including customers, executives, and external partners, to gather feedback, address concerns, and drive consensus on product priorities and decisions
- Perform project management duties including the creation of status reports, work plans, and presentations to client leadership
- Lead the product development process, including defining product features, user stories, and acceptance criteria, and collaborating with development teams to deliver high-quality, user-centric solutions on schedule.
Senior Business Consultant
MEMITS Solutions LLC
09.2017 - 09.2021
- Partner with customer success teams to understand customer needs, gather feedback, and address customer concerns, driving customer satisfaction, retention, and advocacy for the healthcare application
- Collaborate with business and technology departments to define deliverables and develop solutions that are reusable across the organization
- Perform project management duties including the creation of status reports, work plans, and presentations to client leadership
- Identify and document business process re-engineering opportunities including current and future state process flows
- Define, develop and document business requirements to ensure clients' needs are captured and delivered (e.g., Business Requirements Documents) Communicate with end-users and process owners to understand the work processes and requirements for customization purposes
- Ensure that the healthcare application complies with relevant regulatory requirements and standards, working closely with legal and regulatory teams to address compliance issues and mitigate risks.
Healthcare IT Business consultant
Free Lancer
01.2016 - 09.2017
- Conduct thorough assessments of client requirements, analyzing existing IT infrastructure, workflows, and business objectives
- Design tailored healthcare IT solutions that align with client needs, incorporating industry best practices and cutting-edge technologies
- Provide guidance and support throughout the implementation phase, overseeing the deployment of IT systems and ensuring seamless integration with Hospital Information system
- Deliver comprehensive training programs for healthcare staff on the use of IT systems, providing ongoing support and troubleshooting assistance as needed.
Pre-sale Consultant & Bid Manager
E3 Corporation
01.2012 - 12.2015
- Working collaboratively with team to determine the appropriate response strategy in order to prepare, produce and manage all complex RFP/RFI’s in response to technical and commercial requests as well as sales and renewal quotes identified by the sales organization
- Prepare Solution Set for the Client from system Licensing and Pricing and estimate Budget for the projects
- Respond to clients pricing enquires, calculating pricing gains& dilutions, margin analysis for the business
- Involved in setting up the pricing for new Project
- Closely working together with the sales team on the qualification of prospects in the area of solution fit and service delivery expectations
- Works with the sales managers to determine the impact to the proposal based on client amendments.
Pre-Sales & Business Consultant
OSCHI
12.2010 - 04.2012
- Supporting sales efforts within depth product and business expertise
- Delivery of various pre-sales activities - including responding to customer requests for information (RFI), request of proposal (RFP), contract, developing and planning conceptual solution presentations and demonstrations
- Closely working together with the sales team on the qualification of prospects in the area of solution fit and service delivery expectations
- Represent the company in a professional manner – At all times represent the company in a favorable manner and build positive relationships with clients and partners to the company’s benefit.
Healthcare Application Specialist and Project Coordinator
GIT
08.2007 - 12.2010
- Presenting and articulating advanced product features, benefits, and overall product solutions
- Plan, organize and implement customer-oriented training workshops
- Managing Project Assistants in their day-to-day work
- Proactively coordinating projects and acting as central point of contact for the project team including client, facilitators, director, and project assistants
- Identifying, developing and maintaining stakeholder relationships.
Education
Bachelor's Degree in Pharmaceutical Science -
Al-Isra’a Private University
Amman, Jordan01.2007
Skills
- Healthcare Applications Consultation
- Healthcare Applications Implementation
- Healthcare Applications Training
- Sales Force Management
- Product Strategy
- Product Management
- Delivery Management
- Stakeholder Engagement
- Project Planning
Accomplishments
- Successful implementation for Clinical Reporting system for Emirates Health Services (EHS) and integrate it through HL7 with Cerner Hospital Information system in Dubai UAE 2021
- Successfully Integrate between Practice management system with Abu Dhabi Health Data Service (Malaffi), Dubai Healthcare Authority HIE (Nabidh), Ministry Of Health and Prevention HIE (Riayati) for 230 Medical Centers.
- Successful implementation for Enterprise Dental Practice Management for Emirates Health Services (EHS) and integrate it with Hospital Information System of MOHAP (Cerner), Dubai UAE in 2022.
- Successful implementation for Practice Management and Picture Archiving and Communications system (PACS) and integrate with Hospital Information system for American Hospital Dubai, UAE in 2019
- Successful implementation for Enterprise Practice Management for Muscat College in Muscat Oman 2012
- Successful implementation for Practice Management for University of Sharjah, University Hospital Sharjah, UAE 2011
- Successful integration through HL7 (Health Level 7) between Practice management system and HIRAS System in Dubai Health Care City, Dubai, UAE in 2010
- Successful integrate Enterprise Dental Practice Management for Dubai Health Authority (Previously named DOHMS) with Hospital Information System, Dubai UAE in 2009
- Successfully submitted more than 120 Technical and Commercial Proposals for different Healthcare information System around MENA and Asian.
Certification
- "An Introduction to How Generative AI Will Transform Healthcare” - Linkedin - May 2024
- "Selling into Industry: Healthcare" - Linkedin - May 2024
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Affiliations
- HIMSS
References
Available upon request
Timeline
Operations Manager - Digital Healthcare
MEMITS Solutions LLC
09.2021 - Current
Senior Business Consultant
MEMITS Solutions LLC
09.2017 - 09.2021
Healthcare IT Business consultant
Free Lancer
01.2016 - 09.2017
Pre-sale Consultant & Bid Manager
E3 Corporation
01.2012 - 12.2015
Pre-Sales & Business Consultant
OSCHI
12.2010 - 04.2012
Healthcare Application Specialist and Project Coordinator
GIT
08.2007 - 12.2010
Bachelor's Degree in Pharmaceutical Science -
Al-Isra’a Private University
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