Summary
Overview
Work History
Education
Skills
Languages
Timeline
ProjectManager
daniel Wanjohi

daniel Wanjohi

DUBAI

Summary

Professional Guest Service Expert with a proven track record, excelling in complaint handling and fostering guest loyalty. Recognized for exceptional communication and multitasking abilities, I consistently enhance customer satisfaction and maintain high standards of service, ensuring memorable experiences for all guests.

Overview

3
3
years of professional experience

Work History

Guest Service Expert

Kuwait Food Company Americana
06.2024 - Current


  • Maintained high levels of cleanliness and organization in all public areas, elevating the overall guest experience.
  • Resolved guest complaints swiftly and effectively, ensuring ongoing customer satisfaction.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Handled customer complaints to satisfy and retain guests.


Cashier

Al Baik
02.2023 - 05.2024
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Certificate - Electrical Engineering

KENYA INSTITUTE OF PROFESSIONAL STUDIES
Nairobi Kenya
04-2023

Skills

Multitasking proficiency

Languages

English
Swahili

Timeline

Guest Service Expert

Kuwait Food Company Americana
06.2024 - Current

Cashier

Al Baik
02.2023 - 05.2024

Certificate - Electrical Engineering

KENYA INSTITUTE OF PROFESSIONAL STUDIES
daniel Wanjohi