Shahad Mahmoud
Dubai
Summary
A strategic thinker and knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Internship Trainer
DHL
Dubai, UAE
2023.09 - 2024.01
- Completing tasks given such as renewing ID'S, VISA, Tawjeeh
- Rotating in different departments such as Customer service, Finance, Marketing, and PRO
- Handling customers complains from KSA in CS department
- Having calls with customers for shipping details assurance
- Calling Customers to solve payments issues
Account executive
Myfatoorah Payment Gateway
Dubai, UAE
2023.06 - 2023.09
- Retained product and service knowledge for informative, persuasive client advice.
- Created compelling proposals and presentations to secure new business.
- Qualified new leads to verify client and company alignment ahead of proposals.
- Maintained relationships with key clients to maximise account revenue and loyalty.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
Education
Bachelor of Business Administration - International Business
SKYLINE UNIVERSITY COLLAGE
Sharjah / UAE 2020.01 - 2024.01
Skills
- Excellent communication skills
- Teamwork
- Problem-solving
- Market research expertise
- Vendor and relationship management
- MS office (Excel,Word,Powerpoint)
- Background screening
- Administrative support
- Customer service
- Time management
- Customer relationships
- Researched sales leads
Languages
English (Writing, Reading and Speaking)
Fluent
Arabic (Writing, Reading and Speaking)
Native
Timeline
Internship Trainer
DHL
2023.09 - 2024.01
Account executive
Myfatoorah Payment Gateway
2023.06 - 2023.09
Bachelor of Business Administration - International Business
SKYLINE UNIVERSITY COLLAGE
2020.01 - 2024.01