Highly motivated and results-oriented Manager with 18+ years of experience in telecommunications operations and maintenance (O&M). Proven ability to lead and develop teams, achieve exceptional network uptime, and exceed customer expectations in challenging environments. Skilled in project management, budget control, KPI monitoring, and regulatory compliance. Seeking a full-time Management position to leverage experience and expertise.
Hi, I’m
Shaheer Ahmad
Dubai,UAE
Summary
Overview
18
years of professional experience
6
years of post-secondary education
Work History
Green Channel Builders for ATC Network Operations
Business Operations Manager
2021.12 - 2024.03 (2 years & 3 months)
Job overview
- Led a team of professionals viz field Supervisors, Technicians, MIS Coordinators, NOC, OEM Venders, to deliver comprehensive O&M services for American Tower Corporation (ATC) sites across Jammu and Kashmir, ensuring customer satisfaction for Airtel, Vodafone-Idea, and BSNL.
BDSPL for Reliance Jio Infocom Limited
SME Utility (Operations)
2019.08 - 2021.11 (2 years & 3 months)
Job overview
- Lead the team and looked after Operation and Maintenance of RJIO Network for the entire valley including tough terrain (Gurez and Ladakh) areas.
Delton India Private Limited for Reliance Jio Infocom Limited
State Head, Operation & Maintenance
2015.07 - 2019.08 (4 years & 1 month)
Job overview
- Spearheaded a team of 200 employees, including Assistant managers (Utility and Fiber), supervisors, technicians, and engineers, to deliver superior O&M services for Reliance Jio's 4G network (2100 sites) across Kashmir.
Nutek India Ltd for Aircel, BSNL, Tower Vision projects
Manager Projects, Operation & Maintenance
2006.04 - 2015.06 (9 years & 2 months)
Job overview
- Managed both Projects and diverse O&M projects for telecom operators like Aircel (315 sites), BSNL (200 sites), and Tower Vision (77 sites) consistently exceeding customer expectations for network quality and uptime.
Education
Kashmir University
Bachelor in Electronics
1997.01 - 1999.04 (2 years & 3 months)
University Overview
Tom Patrick Institute of Computer and Information Technology
Master in Computer Application
2001.01 - 2004.04 (3 years & 3 months)
University Overview
Skills
- Leadership: Team building, motivation, coaching, delegation
- Project Management: Planning, execution, budgeting, risk management
- Operations Management: Process improvement, resource optimization, Material Management, Network Management, KPI monitoring, Vendor Development, Warehousing
- Maintenance Management: Preventive maintenance, troubleshooting, repair
- Budget Control: Cost analysis, financial planning, resource allocation
- Communication: Clear, concise, persuasive communication with all levels
- Technical Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Health and Safety Compliance
- Leadership skills
- Business development
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Personal Information
Personal Information
Nationality: IndianLanguages
English
Advanced
Hindi
Advanced
Urdu
Fluent
Affiliations
Affiliations
- Cricked, Batminton, Football
Accomplishments
Accomplishments
Received Outstanding Performance award as Circle Manager for the years 2016, 2017 and 2018.
Timeline
Business Operations Manager
Green Channel Builders for ATC Network Operations
2021.12 - 2024.03 (2 years & 3 months)
SME Utility (Operations)
BDSPL for Reliance Jio Infocom Limited
2019.08 - 2021.11 (2 years & 3 months)
State Head, Operation & Maintenance
Delton India Private Limited for Reliance Jio Infocom Limited
2015.07 - 2019.08 (4 years & 1 month)
Manager Projects, Operation & Maintenance
Nutek India Ltd for Aircel, BSNL, Tower Vision projects
2006.04 - 2015.06 (9 years & 2 months)
Tom Patrick Institute of Computer and Information Technology
Master in Computer Application
2001.01 - 2004.04 (3 years & 3 months)
Kashmir University
Bachelor in Electronics
1997.01 - 1999.04 (2 years & 3 months)
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