SHAHLA ABDUSSALAM
Ras Al Khaimah,United Arab Emirates
Summary
Experienced professional with a solid background in data analysis, compliance, and a strong commitment to providing outstanding customer service. Proficient in MS-Office tools and known for meticulous documentation management. Approach work with a methodical mindset, a positive attitude, and a self-motivated approach. Demonstrated success in sales and effectively managing client relationships. Excited to apply analytical skills as a Customer Service Analyst to enhance customer experiences and improve operational processes.
Overview
2
2
years of professional experience
Work History
Admin/ Insurance Assistant
Orient Insurance PJSC, DXB
2022.02 - 2022.05
- Request reception via emails and portals from brokers and clients.
- Data processing, including additions, corrections, and endorsements.
- Efficient deletion processes and compliance checks.
- Thorough verification of crucial details.
- Precise data entry and document management.
- E-card distribution and insurance processing.
- Coordination with reinsurers and brokers.
- Call and query handling.
Insurance Specialist/ Admin Assistant
Edge Insurance Brokers, RAK
2020.02 - 2021.05
- Managed documentation and discounts for customers based on sales executive advice.
- Conducted audits in response to insurer feedback and adhered to company policies.
- Handled data entry, policy issuance, and maintained compliance.
- Communicated with insurers, clients, and efficiently processed reimbursement requests.
- Contributed to sales in Motor and Individual Medical insurance.
- Issued policies through company portals.
- Assisted walk-in clients, provided tailored coverage information, and resolved inquiries.
- Oversaw documentation, premiums, and commission monitoring.
- Prepared accurate invoices and addressed discrepancies.
- Compiled monthly audit reports and coordinated with insurers for endorsements and reimbursements.
Education
UAE Certification in Regulatory and Financial Crime Compliance -
Bachelor of Commerce Honor's -
2019
GPA: 7.3
XII - undefined
2016
GPA: 8.2
Skills
- High standard of customer service.
- MS-Office proficiency
- Procedural adherence
- Active listener
- Positive attitude, energetic approach and self-motivated
- Customer and client relations
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Accomplishments
- Resolved conflicts effectively.
- Improved processes.
- Fostered team collaboration.
- Adapted to changing needs.
Timeline
Admin/ Insurance Assistant - Orient Insurance PJSC, DXB
2022.02 - 2022.05
Insurance Specialist/ Admin Assistant - Edge Insurance Brokers, RAK
2020.02 - 2021.05
- UAE Certification in Regulatory and Financial Crime Compliance,
Birla Institute of Technology - Bachelor of Commerce Honor's,
Scholars Indian School - XII,
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