SHAIDA MICHAELS
Sales & Marketing - Events Booking Center Specialist
Abu Dhabi,YasnIsland
Summary
Passionate about People!
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Events Booking Center Specialist
W Abu Dhabi - Marriott International
Abu Dhabi
12.2023 - Current
- Sending proposals for all inquiries received and qualifying leads
- Preparing sales contracts, profits invoices
- Sending tailor made proposals and menus based on event type and catering preferences
- Using sales skills to convert business
- Answering guest calls and emails promptly
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Events Admin
W Abu Dhabi - Marriott International
Abu Dhabi
03.2023 - 12.2023
- Doing monthly payroll for the events and banquets team, ensuring everything, including leave and overtime, is submitted and approved before the deadline and cut off.
- Preparing signage for daily events.
- Preparing Banquet Event Orders and Group Resumes.
- Doing accreditations for all suppliers and vendors for the Abu Dhabi Grand Prix F1 Race weekend.
- Applying for DCT permits for corporate events and private events.
- Handling Events of up to 80 and groups with up to 100 room nights.
- Upselling events with additional services and add-ons beneficial to the success of the event.
- Covering Groups Housing Executive, doing rate programs, loading rooming lists, activating Reservation Links.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Increased client satisfaction by delivering tailored events that met their unique objectives and preferences. Increasing our Event Satisfaction Scores.
- Skillfully negotiated contracts with venues, saving clients money while maintaining high-quality standards for event space for all last-minute events.
Front Office Supervisor
Sheraton Grand Dubai - Marriott International
07.2021 - 07.2022
- Supervise all front office associates to ensure that all regulations and standards are followed.
- Assume leadership in the absence of management.
- Compiling credit limit report and ensuring it is not exceeded, as well as open folios and Paymasters.
- Nominated for Supervisor of the Quarter and Supervisor of the Year, 2021.
- Highest record for enrollments for Loyalty program in the region.
- Highest Associate Engagement Scores for 2021 since the opening of the hotel.
Fairmont Gold Supervisor
Fairmont The Palm - Accor
Dubai
08.2019 - 07.2020
- Department was awarded Best Butler service worldwide in 2019 at Fairmont the Palm
Executive Lounge Team Leader
JW Marriott Marquis Dubai - Marriott International
Dubai
11.2017 - 6 2019
- Achieved 100% in Brand Standard Audit for Executive Lounge 2018
- Closed the year 2017 with 91% for Associate Engagement
Executive Lounge Agent
JW Marriott Marquis Dubai - Marriott International
Dubai
03.2015 - 11.2017
- Employee of the Month for June 2017.
Education
National Senior Certificate -
Nigel Secondary School
Nigel, South Africa12-2005
Skills
Customer Relations
Quality Assurance
Expert Problem Solving
Account Management
Event Planning & Coordination
Lead Generation & Conversion
Market Analysis &Revenue Management
Systems and Software
Opera PMS + Sales & Catering, MICROS, GXP Empower, Oasys, SFAWeb, TAMM DCT Portal,
Certification
Embark Leadership Training
References
References are available upon request.
Timeline
Embark Leadership Training
08-2024
Reactive Sales Mindset Training
07-2024
Events Booking Center Specialist
W Abu Dhabi - Marriott International
12.2023 - Current
Events Admin
W Abu Dhabi - Marriott International
03.2023 - 12.2023
Front Office Supervisor
Sheraton Grand Dubai - Marriott International
07.2021 - 07.2022
Fairmont Gold Supervisor
Fairmont The Palm - Accor
08.2019 - 07.2020
Executive Lounge Team Leader
JW Marriott Marquis Dubai - Marriott International
11.2017 - 6 2019
Executive Lounge Agent
JW Marriott Marquis Dubai - Marriott International
03.2015 - 11.2017
National Senior Certificate -
Nigel Secondary School
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