SHAKEEL AHMED MOHAMMED
DUBAI,UAE
Summary
As a Key Account Manager within Employee Banking across Retail and Elite Banking segments, I bring over 15 years of extensive experience in the UAE banking sector, with a strong specialization in both Islamic and conventional banking. Throughout my career, I have consistently focused on managing and growing strategic corporate relationships, driving employee banking acquisition, and delivering tailored financial solutions to salaried segments across key accounts in the UAE.
I have a proven ability to understand client needs and translate them into customized banking solutions, ensuring both client satisfaction and business growth. My experience includes managing complex corporate and individual relationships, acquiring high-value clients, negotiating large-scale deals, and maintaining long-term partnerships with key stakeholders, including HR teams and decision-makers.
My product expertise spans across CASA, bancassurance, personal finance (Islamic and conventional), mortgage finance, credit cards, and auto loans. I have a strong track record of consistently achieving and exceeding sales targets while expanding and deepening client portfolios.
In addition, I am highly skilled in stakeholder management, cross-selling strategies, and delivering a seamless customer experience. I am passionate about building sustainable client relationships, enhancing engagement, and contributing to overall business growth through a client-centric approach.
Overview
18
18
years of professional experience
1
1
Certification
Work history
KEY ACCOUNT MANAGER
RAS AL KHAIMAH BANK (RAK BANK)
Dubai, UAE
2020.03 - 2026.04
- Develop acquisition strategies to grow the Employee Banking portfolio in line with revenue and onboarding new clients for Payroll account & CASA
- Identify, target, and onboard HNW/UHNW clients through networking, referrals, corporate partnerships, and market intelligence.
- Serve as the primary point of contact for elite & Select clients, ensuring a seamless and personalized banking experience.
- Maintain long-term relationships by offering proactive financial guidance and regular service.
- Coordinate with wealth advisors, investment specialists, and product teams to deliver holistic solutions
- Promote premium banking products such as wealth management, investments, insurance, Home Loans & Personal Loans facilities, and Credit cards.
- Making sure that disbursals and conversions happen within the expected timeframe.
- Sending reports and updates of current and next month’s agenda to keep track of performance status.
- Taking over new business by listing companies with Key contact person ( HR , Finance & Admin team)
- Track market trends, competitor offerings, and regulatory changes affecting HNW clients
- Ensure all client onboarding and transactions comply with KYC, AML, and regulatory guidelines.
- Monitor client accounts for unusual activity and maintain high standards of due diligence
- Prepare accurate documentation and maintain audit-ready records
- END to END follow-up is done with all users & team members in daily BAU activities.
- Work closely with internal teams — credit, operations, treasury, wealth management — to deliver end-to-end solution.
- Build trust and loyalty through consistent, high-quality interactions.
- Prepare regular reports on sales performance, pipeline status, and portfolio follow-ups
- Ideas shared in automation tools.
- Process Improvement:
- Streamlining and process Improvements card center, Card operations activities of ideas which resulted in TIME savings.
- Standardizing activities across regions and removed NON-VALUE-added steps.
PERSONAL FINANCE & CREDIT CARDS - RELATIONSHIP OFFICER
NOOR BANK
Dubai
2016.10 - 2020.02
- Multi-products (PIL, Smart Loans, Credit Cards, Business Loans, Debt Consolidation, Auto Loans, Salary Accounts, Savings Accounts)
- Sourcing potential customers that are right fitted based on Bank’s policy
- Making sure that applications are submitted accurately, to achieve the commitment or monthly target.
- Promptly following up with the line manager and the Bank’s operational system, to check on the approval and re- instatement of submitted cases.
- Key Achievements:
- Successfully led a sales Team consistently achieving and exceeding monthly
- Increased team productivity by 25% through structured coaching, daily performance tracking, and motivational initiatives.
- Achieved a 100% target completion rate for consecutive quarters.
- Implemented a lead generation strategy that boosted new business acquisition by 30%.
- Enhanced cross-sell conversion rates by 20% through targeted product training and customer engagement techniques.
- Reduced turnaround time for daily submissions and reporting by streamlining internal processes.
- Recognized by management for outstanding leadership and contribution to overall sales growth.
PERSONAL FINANCE & CREDIT CARDS - SALES EXECUTIVE
UNION NATIONAL BANK
Abu Dhabi
2016.01 - 2016.09
- Handling Islamic finance for Multi-products (PIL, Smart Loans, Credit Cards
- Promptly following up with the line manager and the Bank’s operational system, to check on the approval and re- instatement of submitted cases.
- Interacting with new/existing customers on daily basis
- Have created very good clientele base, concentrating on HNI and affluent customers
PERSONAL FINANCE & CREDITCARDS SALES OFFICER
INNOVATIONS DIRECT EMPLOYMENT SERVICES
Dubai
2014.05 - 2015.12
- Seeking potential clients for Credit cards and Personal Loans by fixing appointments for company visits, giving flyers, conducting kiosk, and listing eligible companies for pre-approved cases.
- Creating Marketing strategies to promote Personal loans and Credit cards
- Calling potential clients from personally solicited generated data by me for the Bank.
TEAM DEVELOPER
BA CONTINUUM SOLUTIONS (BANK OF AMERICA)
Hyderabad
2008.01 - 2013.08
- Handled end to end support for CARD OPERATIONS
- Provided First call resolution to all existing and new customers regarding queries related to CARDS FRAUDS Investigation process
- Cross selling products
- Having wide knowledge in resolving Charge back disputes related to transaction in CC & ATM issues.
- Follow up with customers for END-END solutions.
Education
Master of Business Administration - Finance & Marketing
OSMANIA UNIVERSITY
Hyderabad, India /2009 -
Bachelor of Commerce - Finance & Marketing
KAKATIYA UNIVERSITY
Hyderabad, India /2005 -
Skills
- Team Leadership & Motivation
- Sales Strategy & Execution
- CASA, Home Loans, &Personal Loans
- Lead Generation & Cross Selling
- Performance Monitoring & Reporting
- Client Relationship Management
- Daily Sales & Compliance
- Office Management
- Multi project Management
- MIS Reporting Expert
- Account Reconciliation Expert
- Process Management skills
- Negotiations Skills
- Finance Management
- Data base Management
- MS Excel
- MS Power Point
- MS word
- Outlook
COMMUNICATIONS SKILS
English: Reading / Writing / Spoken
Hindi: Reading / Written / Spoken
Arabic: Spoken
REFERENCES
CAN BE PROVIDED UPON REQUEST
HOBBIES & INTERESTS
Playing Cricket, Tennis and Swimming, books, and travel.
Accomplishments
- Top Performing Key Account Manager – Recognized for leading the highest-performing sales
- Employee of the Quarter – Honored for outstanding leadership, team motivation
- Excellence in Cross-Selling – Commended for driving significant growth in cross sell.
- Enhanced cross-sell conversion rates by 20% through targeted product training and customer engagement techniques.
- Reduced turnaround time for daily submissions and reporting by streamlining internal processes.
- Recognized by management for outstanding leadership and contribution to overall sales growth.
Awards & Recognitions
Top Performing Key Account Manager – Recognized for leading the highest-performing sales,
Employee of the Quarter – Honored for outstanding leadership, team motivation,
Excellence in Cross-Selling – Commended for driving significant growth in cross sell.
Affiliations
- Cricket Player, Running and Jogging
Certification
Perusing Professional Certification Programs
1. UAE rules & Regulations
2. CISI Certification Level 3
Timeline
KEY ACCOUNT MANAGER
RAS AL KHAIMAH BANK (RAK BANK)
2020.03 - 2026.04
PERSONAL FINANCE & CREDIT CARDS - RELATIONSHIP OFFICER
NOOR BANK
2016.10 - 2020.02
PERSONAL FINANCE & CREDIT CARDS - SALES EXECUTIVE
UNION NATIONAL BANK
2016.01 - 2016.09
PERSONAL FINANCE & CREDITCARDS SALES OFFICER
INNOVATIONS DIRECT EMPLOYMENT SERVICES
2014.05 - 2015.12
TEAM DEVELOPER
BA CONTINUUM SOLUTIONS (BANK OF AMERICA)
2008.01 - 2013.08
Master of Business Administration - Finance & Marketing
OSMANIA UNIVERSITY
/2009 -
Bachelor of Commerce - Finance & Marketing
KAKATIYA UNIVERSITY
/2005 -