SHALIKA HARSHANI
Dubai,UAE
Summary
Sales and Customer Experience Professional with over 8 years of expertise in retail, brand promotion, and hospitality within the UAE. Demonstrated success in driving revenue growth and surpassing sales targets through effective consultative selling and product demonstrations. Multilingual and adaptable, excelling in dynamic environments. Currently enhancing skills in marketing and insurance advisory, focusing on customer trust and service excellence.
Overview
10
10
years of professional experience
Work history
Insurance Adviser
Al-Futtaim Orient Insurance
Dubai, UAE
10.2025 - Current
- Assisted clients in understanding insurance policies and coverage options available.
- Responded to client inquiries promptly, providing detailed information about policy terms and conditions.
- Worked collaboratively with team members to reach company targets.
Sales Promoter
Al Khayyat Investment (SHARK/NINJA)
Dubai, UAE
06.2024 - 09.2025
- Developed engaging product demonstrations to enhance customer interest and product understanding.
- Collaborated with marketing team to create promotional materials that effectively communicated brand messaging.
- Coordinated in-store events to increase brand visibility and drive foot traffic to retail locations.
- Implemented merchandising strategies to optimise product placement and enhance overall store presentation.
Brand Expert / Sales Promoter
Caliber Brand (Nutricook / Nutribullet)
Dubai, UAE
02.2023 - 05.2024
- Developed brand strategies that enhanced product visibility and customer engagement.
- Cultivated strong relationships with clients to promote brand loyalty and increase sales.
- Analysed market trends to identify opportunities for brand expansion and growth.
- Executed promotional campaigns that successfully attracted new customers and retained existing ones.
Sales Promoter
Al Ghandi Electronics (Philips)
Dubai, UAE
12.2017 - 01.2023
- Developed strong relationships with customers to promote brand loyalty and drive sales.
- Conducted product demonstrations to educate customers on features and benefits of electronics.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored inventory levels and reported discrepancies to management to maintain optimal stock.
Receptionist
Golden Wing Tourism & Transworld Hotel
Dubai, UAE
01.2016 - 12.2017
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Handled incoming calls and inquiries, providing accurate information and assistance to guests.
- Scheduled appointments and organised travel arrangements for guests, enhancing their overall experience.
Education
Chartered Marketing - Marketing
Sri Lanka Institute of Marketing
Sri LankaProfessional Certificate in Marketing, - Marketing
Sri Lanka Institute of Marketing
Sri LankaSkills
Microsoft Office proficiency
Email communication
Social media management
Online advertising
Languages
English
Advanced
Sinhala
Native
Tamil
Advanced
Hindi
Advanced
Accomplishments
Best Target Achiever in Al Ghandi Electronics
Timeline
Insurance Adviser
Al-Futtaim Orient Insurance
10.2025 - Current
Sales Promoter
Al Khayyat Investment (SHARK/NINJA)
06.2024 - 09.2025
Brand Expert / Sales Promoter
Caliber Brand (Nutricook / Nutribullet)
02.2023 - 05.2024
Sales Promoter
Al Ghandi Electronics (Philips)
12.2017 - 01.2023
Receptionist
Golden Wing Tourism & Transworld Hotel
01.2016 - 12.2017
Chartered Marketing - Marketing
Sri Lanka Institute of Marketing
Professional Certificate in Marketing, - Marketing
Sri Lanka Institute of Marketing