Shambhu Thapa
Dubai
Summary
Dedicated and energetic professional seeking opportunities in established organizations to drive career growth while contributing valuable skills and knowledge. Proven reliability and strong work ethic demonstrated through effective individual and team collaboration. Excellent communication and customer service skills enhance relationship building and client satisfaction. Committed to delivering results and fostering a positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager / Outlet In-charge
Little Bangkok
01.2021 - Current
- Assist the Restaurant manager in Training and supervising front-of-house Staff members as per the company standards.
- Communicate and move throughout the restaurant and kitchen areas to visually, monitor, and take action to ensure Food quality and service standards are being followed as per the company rules and standards on a daily basis.
- Learn and utilize the current points of the sales system and encourage staff to do more upselling.
- Supervise the Restaurant operation during operation hours and ensure that all the standards are set forth by Savor.
- Communicate with all the guests with a clear and kind tone and make every effort to resolve conflict to ensure the guest's highest satisfaction.
- Ensure that all the checklists and all the equipment are operating smoothly and proper opening and closing duties are completed for each shift.
- Follow proper cash handling protocol and ensure cash sales are being deposited on time.
- Observe performance and encourage improvement where necessary.
- Ensure staffing levels for the entire shift are accurate based on business needs.
- Organize and make sure staff is present for the shift and department meeting when needed.
- Ensure to maintain the cleanliness of all the restaurants on a daily basis including the proper functionality and report all the maintenance issues to the maintenance team.
- Ensure all EOD are being done properly and send EOD Reports through E-mail to all the company Managements.
- Culex Hospitality
Service Crew
Little Bangkok
08.2017 - 01.2021
- Assisted management with inventory control and stock ordering.
- Maintained a positive attitude and create a homely comfortable environment for customers.
- Resolve customer complaints promptly and professionally.
- Take initiative to find extra tasks when scheduled duties are completed.
- Cross-trained new crew members implemented quality customer service by providing second-mile service.
- Impress customers in such a way that they will visit again.
- Assisted the store in-charge supervisor with the closing procedures of the store.
- Culex Hospitality
- I polished my skill in customer service.
- Brought perfection in my duties.
Education
+2 -
Himalayan White House College
01.2011
School Leaving Certificate -
Shree Tripureshore High School
01.2009
Skills
- Store handling expertise
- Problem resolution
- Effective communication
- Stress management
- Analytical skills
- Customer service
- Team building
- Inventory control
- Staff motivation
Language
English
Hindi
Nepali
Custom Section
- MS Word, Intermediate
- MS Excel, Intermediate
References
Area Manager at Little Bangkok under Culex Hospitality, Motor City, UAE, +971-529306687
Disclaimer
I hereby declare that the above-given details are true and correct to the best of my knowledge.
Personal Information
- Visa: Employee Visa
- Visa Expiry: 2025-10-30
- Passport Number: PA0877635
Certification
PIC Certificate
Timeline
Restaurant Manager / Outlet In-charge
Little Bangkok
01.2021 - Current
Service Crew
Little Bangkok
08.2017 - 01.2021
+2 -
Himalayan White House College
School Leaving Certificate -
Shree Tripureshore High School